- Primary Point of Contact on behalf of all R1 Shared Services/CBO Teams – All external parties (Client Stakeholders) will interact and communicate through Customer Management teams for all Shared Service/CBO-related initiatives/issues.
- Drive/Support Process Improvement within R1 – Collaborate with R1 Shared Service and CBO teams to identify and execute process improvement opportunities
- Drive Process Improvement with Providence teams – Collaborate with Providence teams to identify and execute process improvement opportunities
- Facilitate Solutions – Partners with R1 Shared Services'/CBO management teams to problem solve and be able to speak on R1 Shared Service-specific operational details/processes
- Develop Action Plans and Drive Accountability – Works with R1 Shared Service/CBO teams to produce action plans/project collateral to drive improvements and accountability.
- Ensure Coordination Across The Organization – Drives alignment across multiple groups to ensure coordination
- Prior client management experience and proven track record of client satisfaction
- 5 years of experience in managing and leading people and teams
- Bachelor's degree
- Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Director Client Services - Detroit, United States - R1 RCM
Description
R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Salt Lake City, UT, R1 is publicly traded organization with employees throughout the US and international locations.
At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? Learn more, visit:
As our Director of Client Services, you will be in charge of overseeing a group of clients and maintaining the relationships with them, so that you can support servicing, satisfaction and profitability of the clients in the assigned service area. Every day you will, ensure client satisfaction and retention by analyzing and reporting on project management, financial management, performance measurement, and issue resolution using best practices. The Director will also facilitate the broadening of the R1 services and will work closely with the Business Development team in targeting strategic accounts and securing new business. To thrive in this role, the Client Services Director must possess strong financial acumen, strong personal skills and must help meet or exceed client expectations. The position requires strong data analytic capabilities to identify trends and opportunities. The Client Services Director must have strong client management skills as well as the ability to understand the R1 processing system and its capabilities.
Here'swhat to expect as the Director of Client Services:
Qualifications:
For this US-based position, the base pay range is $88, $150,933.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. )
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol "RCM."