Client Service Representative - Chester, United States - EPM

Description

Job Description

Job Description

Why Work Here?

We are looking for a self-motivated and energetic experienced customer service representative, able to work on site at a client location. Our successful candidate will have a history of customer service experience, excellent interpersonal and communication ability, a high level of emotional intelligence, professionalism and the knowledge and ability to solve technical challenges in a fast-paced environment

Main Responsibilities

· Respond rapidly to service calls and produce results to the satisfaction of the customer's needs and with professionalism

· Monitor product requirements (supplies-par levels) and establish proactive delivery of supplies to have on at client site as needed

· Support your supervisor's supply chain and device inventory control

· Monitor equipment to insure optimal operation

· Schedule and monitor preventative maintenance

· Deliver service that creates positive memorable experiences for your clients

Basic Qualifications:

· High school diploma or equivalent education

· Exceptional customer service, organizational and time management skills

· Innovative thinker who is a team player and inspires others to achieve goals

· Excellent organizational skills with strict attention to detail

· Demonstrated hands-on technical aptitude and the ability to learn new technologies

The desired candidate must have their own car to travel between multiple locations during the day. Mileage is expensed.

Desired Qualifications:

· Background in print, copy, scan, fax devices

· 3+ year experience with a B2B service provider is a plus

· Professional certification is a plus. A+, Network+, etc.

· Understanding of network infrastructure and software applications is a plus

· References required

Company DescriptionWhat EPM offers is true technology management solutions. We assess client needs and craft one-of-a-kind solutions to meet them. EPM's remarkable technology management solutions help improve performance and profitability while minimizing waste and hassle.

Company Description

What EPM offers is true technology management solutions. We assess client needs and craft one-of-a-kind solutions to meet them. EPM's remarkable technology management solutions help improve performance and profitability while minimizing waste and hassle.