Service Advisor - Singer Ave, Springfield, IL , USA
3 days ago
Job description
Company Description
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit
Job Description
Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department
In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you'll ensure every customer has a smooth and efficient service experience.
Schedule:
- 3:30pm - midnight, Monday-Friday with a rotating Saturday shift during the day.
What You'll Do:
- Greet customers warmly and assist them with their service needs.
- Create detailed repair orders and schedule service appointments using our digital tools.
- Conduct initial discussions with drivers to understand concerns and perform basic inspections.
- Verify account details, check for recalls, review repair history, and confirm warranty coverage.
- Keep customers informed throughout the repair process, ensuring clear and transparent communication.
- Arrange towing and other sublet services as needed.
- Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
- Guide customers on dealership amenities and arrange shuttle services if needed.
- Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
- Monitor customer feedback and take proactive steps to enhance their experience.
Why Join Us?
At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we'd love to hear from you
Qualifications
What We're Looking For:
- Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
- Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
- Knowledge of Service department operations, trucks, and truck parts
- Mechanical aptitude or truck repair experience is highly preferred
- Demonstrated customer service and interpersonal communications skills, even in times of stress
- Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
- Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
- Must participate in a pre-employment background check and drug screen.
WHAT WE OFFER:
Pay Range: $41, $62,649.60 per year with incentive eligibility
- 401(k) with company match
- Health insurance with 3 plan options to choose from
- Vision Insurance
- Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
Similar jobs
We are looking for a Service Advisor to be the welcoming face of our Service department. You will help customers navigate their service needs with professionalism and care. · ...
1 month ago
We're looking for a Service Advisor to help customers with their service needs in our fast-paced environment. If you enjoy problem-solving and delivering top-notch customer service, we'd love to hear from you. · Greet customers warmly and assist them with their service needs. · C ...
1 month ago
We are looking for a Service Advisor to be the welcoming face of our Service department. · In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. · ...
2 weeks ago
Responsible for customer relations and service sales. The job encompasses the proper satisfaction of customer and vehicle related problems. · ...
1 week ago
We are looking for a Service Advisor to be the welcoming face of our Service department. · ...
1 month ago
We are seeking a Service Advisor to be the welcoming face of our Service department. You will greet customers warmly and assist them with their service needs. The role involves creating detailed repair orders and scheduling service appointments using digital tools. · ...
2 weeks ago
We are looking for skilled Service Advisors to join our growing team and help us deliver on our vision to be the world's most trusted mobility company. As a Service Advisor, you'll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring ...
1 month ago
· Overview · Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Automotive Service Advisor to our team at Honda of Bay County. · Key Responsibilities: · Schedule and confirm appointments to ensure smooth customer experience · C ...
3 days ago
A reliable service advisor is sought for a fast-paced automotive dealership environment in Springfield MO. · ...
1 week ago
Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures. · Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, · ...
4 days ago
We are looking for an experienced Service Advisor who has great customer service skills and can follow up on tasks effectively. · ...
1 month ago
This is the job description text. · The job requires collaborating with team members to fulfill sales and service requests. · ...
3 weeks ago
Job summary · We are seeking a knowledgeable and customer-focused Service Advisor to join our automotive dealership team. · QualificationsGreet customers promptly and professionally, establishing rapport and understanding their vehicle concerns. · ...
5 days ago
Wealth Management Associate – Retirement Benefits Group · Cultivate and expand your network within established marketsElige la opción correcta:Cultiva y amplía tu red dentro de los mercados establecidos. · ...
1 week ago
Wealth Advisor · Are you passionate about serving clients and helping people improve their financial well-being? Are you solution-oriented and passionate about delivering results?Providing comprehensive, needs- based financial solutions to clients by offering a range of investmen ...
1 month ago
Job Overview · This is a full-time position that requires administrative support for financial advisors in Edward Jones' branch offices. · Analytical thinking and attention to detail are essential skills required for success in this role. · The successful candidate will be respon ...
3 hours ago
We're looking for an experienced insurance professional to manage an established and active book of business. · Diversify their income through multiple product lines beyond financial services. · Leverage the portfolio of property and casualty, life and health, and annuities and i ...
3 weeks ago
This role may be right for you if you find yourself looking for a fulfilling career in administration.The primary role of the Branch Office Administrator is to provide administrative support to a financial advisor or team of multiple financial advisors. · ...
1 month ago
We are looking for a wealth advisor to serve clients and help them improve their financial well-being. The ideal candidate should be solution-oriented, passionate about delivering results, and able to think outside the box. · ...
1 week ago
We are looking for a Branch Office Administrator to join our team. As a critical member of the client support team, you will provide administrative support to financial advisors and help clients achieve their long-term financial goals. · ...
1 month ago