Technical Support Specialist - Newark, United States - Insight Global

Description

Job Description

Must-haves

Strong communication skills

Strong customer service knowledge and experience

Troubleshooting Windows OS and Office 365, Mobility phone Support (iPhone)

Creating Technical Documentation, Ability to explain technical information to non-technical users

-Willingness to go onsite in Newark DE 5X a week

Plusses

Previous Tech Desk experience

Day-to-Day

A large financial services client in Newark DE is seeking a Technical Support Specialist to help stand up their TechConnect Café. This person will join a team of 3 individuals to aid in supporting 3,300 end users.

This role rotates between Front of House and Back of House, addresses their issues, resolves or collaborates to resolve. Techs will do any of the following, depending on the day: Greets users, creates incident tickets, reimage devices, desk visit (if needed), assist in project based work (as required), maintain loaner laptop / thin client inventory so available as needed. Partner with peer technology support teams, including desktop engineering, product managers and application support to identify resolution to more complex incidents. This role is in the office 5x a week in Newark DE.

Compensation

$38/hr

Exact compensation may vary based on several factors, including skills, experience, and education. This role however is on a "fixed rate" which means regardless of other factors, everyone in consideration will be paid at this rate.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.