Customer Support Advocate - Lexington, United States - Southeastern Freight Lines

Description

As a Customer Support Advocate, you will be responsible for handling hundreds of incoming customer service inquiries, incoming live chats from external customers, and incoming customer service email from external and internal customers.

Receive and follow through to completion, incoming customer service inquiries. Process roll over calls from Service Center that are beyond administrative capacity. Provide rate quotations on roll over calls if requested. Answer simple billing inquiries and make Freight Bill Corrections (FBCs) as needed. Educate customers on the Company's technology (including the external website) and customer service enhancements. Handle general administrative tasks for the Sales Department. Monitor website, email, and voice messaging systems for customer service opportunities. Serve as the Single Point of Contact (SPOC) for specified customers.

For this role, you will need to have a High School Diploma or GED, at least 1 year of customer service experience, either face to face or over the phone, strong customer service skills, intermediate proficiency with Microsoft Office Products, particularly Outlook and Excel.

Work Shift
First Shift