Desktop Support Specialist - Durham, United States - Convergenz

Description

Convergenz is looking for a Desktop Support Specialist to join us and our client in Durham, NC on a long term contract.

This position is 100% onsite (Mon-Fri).

This process requires candidates to be US Citizen as it requires a Federal Clearance

Our ideal candidates possess the following experience:

• Provides first and second level phone support for end users
• Knows how to install and service windows 10/11 computers.
• Know how to image computers
• Resolve questions regarding issues with many O365 software applications.
• Record all user inquiries and their resolutions as well as service requests in help desk ticketing system (ServiceNow).
• The ability to multitask and to Monitor, track system software related inquiries forwarded to tier 3 support for resolution.
• Provided PC and mobile support to resolve client issues.