- Supervise and lead a team of frontline team members.
- Provide guidance, support, and mentorship to team members.
- Foster a positive and collaborative team culture.
- Monitor and optimize daily operations to ensure efficiency and productivity.
- Implement and enforce operational policies and procedures.
- Identify areas for improvement and recommend innovative solutions.
- Conduct regular performance evaluations for team members.
- Provide constructive feedback and implement performance improvement plans as needed.
- Recognize and reward outstanding performance.
- Facilitate training sessions for new and existing team members.
- Identify training needs and coordinate professional development opportunities.
- Ensure team members are wellequipped with the necessary skills and knowledge.
- Maintain open and transparent communication channels within the team.
- Collaborate with other departments to streamline communication and enhance cross functional cooperation.
- Address and resolve operational challenges promptly.
- Collaborate with crossfunctional teams to troubleshoot and implement effective solutions.
- Ensure compliance with safety regulations and company policies.
- Implement and enforce safety protocols to maintain a secure work environment.
- Previous experience in a frontline team member role.
- Proven leadership experience, with a track record of successfully leading and developing teams.
- 1 to 2 years prior experience in a Lead/Supervisor role.
- Strong organizational and problemsolving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with amusement/attractions operations is a plus.
- Ability to adapt to a fastpaced and dynamic work environment.
- Flexibility to work nights, weekends, and holidays as the business dictates.
- Competitive salary
- Employee discounts on merchandise and services.
- Opportunities for advancement within the organization.
- Training and development programs.
Operations Lead - Paramus, United States - Planet Playskool
Description
Operations LeadParamus, NJ
Opening in April 2024
Reports to:
Operations Manager
Job Summary:
As an Operations Lead at Planet Playskool & NERF Action Xperience, you will lead a team of front-line team members, ensuring the efficient and smooth operation of daily activities.
Your role will involve overseeing and coordinating tasks, providing guidance and support to team members, and implementing strategies to optimize processes.
Responsibilities include but not limited to:
Team Leadership:
Operational Oversight:
Performance Management:
Training and Development:
Communication:
Problem Solving:
Safety and Compliance:
Qualifications:
Benefits:
If you have a passion for providing exceptional customer service and thrive in a dynamic, visitor-focused environment, we encourage you to apply.
Join us in creating memorable experiences for our guestsPlanet Playskool and NERF Action Xperience are operated by Brite Management LLC.
Brite Management LLC (Brite) is a leader in delivering location-based entertainment operations and world-class visitor experiences.
With a commitment to creating memorable experiences and brand affinity and connections, Brite is the strategic operating partner for numerous global brand entities.
These include Planet Playskool, NERF Action Xperience, and Crayola Experience.Led by a team of industry experts, Brite continues to be a sought-after operating partner for some of the most well-known and innovative brands and experiences globally.