Customer Experience Coordinator - Greenville, United States - Hyster-Yale Group

Description

Job Title

? Customer Experience Coordinator

Job Family

Job Description

What starts with YOU, moves the world

Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Experience Coordinator based at our Greenville, NC.

This role supports a Voice of the Customer (VoC) program that integrates with global business strategy. The program gathers data to provide key insights for strategic changes to the customer experience, ensuring customer satisfaction and loyalty throughout the customer lifecycle.

What you will do

• Support and help optimize HYG's customer feedback and customer satisfaction program (CX360).
• Support the implementation of customer experience programs and initiatives that align with the company's overall customer strategy.
• Track and report on customer satisfaction metrics. Collect, analyze, and report on customer data and feedback to identify trends and areas for improvement.
• Provide support and training to HYG internal stakeholders and the dealer network in the execution and adoption of the customer satisfaction program.
• Create and maintain training and support resources that enables dealer participation in the program.
• Perform business analysis and execution for small and medium sized business projects with cross-functional teams to design and implement solutions to customer problems.

Who you are

• Highly motivated: Enthusiastic about taking action and leading projects from beginning to end.
• Effective communicator: Able to converse comfortably across diverse groups.
• Organized: Capable of managing multiple concurrent projects with varying timelines and asset requirements.
• Team player: Collaborates effectively with colleagues at all organizational levels.
• Self-starter: Take initiative and act proactively. Able to work independently and establish personal work plans.

What you will need

• Bachelor's degree in related field preferred; or associate degree with additional 2 years of experience; in lieu of degree, additional 4 years of experience.
• 1-2 years of experience in a customer experience, customer service or related role.

Skills, Experience & Abilities

• Communication and interpersonal skills. Able to clearly articulate ideas in both verbal and written form.
• Data analysis & problem-solving experience.
• Customer service skills & experience.
• Business improvement / continuous improvement process experience.
• Technology & PC skills.

Who we are

HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-RITB

#LI-HYBRID

Job ID

JC1422

Employment Type

Full time

Work Hours

40

Travel Required

10-25%

Primary Location

HYG US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled