Ocean Export Agent - Nashville, United States - Ingram Barge

Description

Company Description

Ingram Logistics, your trusted solution for a complex world, was created in 2019 to meet the ever-growing supply chain needs of our customers. Specializing in ocean freight, domestic freight, trucking and end-to-end logistics services, Ingram Logistics has a long history of inland river transportation excellence as part of Ingram Marine Group. Ingram Logistics ventured out on its own to focus on expanding its offerings in supply chain solutions

Job Description

The Ocean Export Agent is responsible for the end-to-end performance and superior outcomes of all Ocean Export operations. In this role, you will ensure quality, compliant, timely, and excellent service to our customers and vendors by organizing, planning, coordinating, and controlling operations.

Responsibilities:

• Working with customers to plan empty container pickups and loading schedules
• Arranging bookings with ocean carriers, ensuring optimal routes and schedules for timely delivery.
• Preparing and managing all necessary export documentation, including bills of lading, export declarations, and certificates of origin, ensuring compliance with international regulations.
• Building and maintaining great relationships with customers and vendors, serving as the subject matter expert and escalation contact, responding timely and following up on issue resolution
• Collaborating with internal and external teams to ensure efficiency, excellent customer service and creative problem resolution
• Partnering with the sales team to plan for and deliver successful onboarding and implementation of new customers
• Staying up-to-date with changes in export regulations, tariffs, and trade agreements to ensure compliance and minimize risk for the company and its clients.
• Providing reporting and documentation support to internal and external customers

Qualifications

Required Qualifications:

• 2-3 years of previous experience in ocean export operations within the freight forwarding industry
• Strong understanding of export regulations
• Excellent communication, prioritization, and multi-tasking skills
• Ability to work in a fast-paced, cross-functional, and deadline-driven environment
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail

Preferred Qualifications:

• Proficient in Microsoft Office Suite of programs
• Bachelor's degree in Supply Chain Management, Logistics, International Business, or a related field
• Working knowledge of CargoWise platform

Additional Information

1. A competitive compensation package with benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
2. 15 vacation days & 12 sick days accrued annually
3. 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
4. Associate growth encouraged through internal training and our tuition reimbursement program
5. Casual Dress Code
6. Hybrid work schedule

All your information will be kept confidential according to EEO guidelines.

If you are requesting reasonable accommodation or disability assistance in submitting your application, you may email us at

Ingram Marine Group and its affiliates ("Company") is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled

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