Product Manager - Washington

Only for registered members Washington, United States

1 day ago

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Job summary

We are looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. You will define the technical roadmap for our AI platform and partner with engineering leadership to make architectural decisions.

You'll orchestrate product development across four specialized engineering teams: conversation flow engine, intent routing and session state management; enterprise connectors (Salesforce ServiceNow CCaaS platforms) API design and webhook infrastructure; real-time analytics observability tools and customer-facing dashboards; voice processing webchat widgets SMS/messaging and new channel development.


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Responsibilities

  • You'll be the product leader for sophisticated conversational AI platform that helps enterprises automate customer interactions.
  • You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining quality compliance standards.

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