Description

Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.

Principal Duties & Responsibilities:

Enhances the guest experience by providing exceptional service.
Services assigned rooms according to departmental specifications, within allotted time.
Documents room status on assignment sheets.
Greets guests passing in corridors, establishing eye contact.
Ensures that equipment in guestrooms is operational - TV, remote control, phones, lights, etc.
Performs turndown service.
Delivers guest request items.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Communicates all maintenance issues to supervisor.
Executes Daily Cleaning Projects.
Secures master keys while working.
Collects/secures lost-and-found articles and turns into Security.
Restocks housekeeping cart daily.
Trains new employees as needed.
Controls inventory of supplies.
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.

Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
Resolves guest issues.
Adheres to department and property policies and procedures.

Knowledge, Skills, and Abilities Required:

High school diploma or GED.
High energy level.
Good judgment and common sense.
Ability to work a flexible schedule.
Ability to communicate basic information to others.
Ability to understand and promulgate written memos, instructions, regulations.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold F
Walking C Extreme Heat R
Sitting R Temperature Changes F
Lifting C Wet F
Carrying C Humid C
Pushing C Noise C
Pulling F Vibration R
Climbing R Hazards F
Balancing C Atmospheric Conditions C
Stooping C Cigarette Smoke C
Kneeling R
Crouching R
Crawling R
Reaching C
Handling C
Grasping F
Feeling F
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
_____ Light work
_____ Medium work
_____ Heavy work
__X__ Very heavy work

Qualifications