- Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
- Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered
- Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers.
- Develop and maintain positive client relationships and achieve client retention above 93%.
- Develop and maintain impactful, professional relationships vendors and Independent Contractors.
- Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work.
- Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
- Responsible for participating in all new client starts for duration of new start.
- Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
- Responsible for people development – ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
- Work in the field with FSMs each week and participate as backfill to the FSM as needed.
- Travel within market, up to 50%.
- 5+ years experience in a sales, account management or operations role with increased responsibility.
- Demonstrated track record of success managing a sales and/or account management team.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Time Management – Utilize available email and technology whenever possible so you don't waste time physically looking for someone to answer your question. Don't spend hours trying to figure it out yourself if someone can help. Must be able to effectively handle multiple tasks.
- Organization – Have everything labeled and in its place.
- Professional Demeanor – Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone.
- Aptitude – Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the "big picture" and prioritize your work accordingly. Ask why we do things so that you can improve the system.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
-
Director - Operations
1 week ago
Parques Reunidos Portsmouth, United StatesPalace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. · Palace Entertainment owns and operates some of the country's largest and most prest ...
-
Director of Operations
6 days ago
Water Country Portsmouth, United StatesWe are seeking a candidate to fill our full-time, year-round Director of Operations role. Our ideal candidate will have theme/water park or other attraction industry experience with progressive operational responsibilities. Prior knowledge/experience with Ellis & Associates is a ...
-
Regional Operations Director
1 week ago
Runwood Homes Norfolk, United StatesRegional Operations Director - Covering Essex & Norfolk · Regional Director · About Runwood Homes: · Runwood Homes is one of the UK's largest residential elderly care providers recently placed in the top 20 care home groups in the uk. The Group operates 82 homes in England and N ...
-
Regional Operations Director
1 week ago
Runwood Homes Norfolk, United StatesRegional Operations Director - Covering Essex & Norfolk · Regional Director · About Runwood Homes: · Runwood Homes is one of the UKs largest residential elderly care providers recently placed in the top 20 care home groups in the uk. The Group operates 82 homes in England and ...
-
112- Director of Programming and Operations
2 weeks ago
Virginia Department of Human Resource Management Norfolk, United States112- Director of Programming and Operations · Job no: · 5000327Work type: · Full-Time (Salaried)Location: · Norfolk, VirginiaCategories: · Administrative Services · Title: · 112- Director of Programming and Operations · State Role Title: · 112- Director of Programming an ...
-
Director of Pharmacy Operations
1 week ago
KabaFusion Chesapeake, United StatesCome join an exciting and innovative company that puts the "care" back in healthcare · Why do Pharmacists want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn't matter what your role is, you will be par ...
-
Director of Pharmacy Operations
1 week ago
KabaFusion Chesapeake, United StatesCome join an exciting and innovative company that puts the care back in healthcare · Why do Pharmacists want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesnt matter what your role is, you will be part o ...
-
Area Director of Restaurant Operations
2 days ago
Gecko Hospitality Norfolk, United StatesArea Director of Restaurant Operations Salary Rangy $85-$95,000.00 Bonus Richmond, Virginia - Chesapeake, Virginia market. We operate in the full service segment, nationwide and have an immediate opening for a multi-unit manager - Area Director posit Director, Operations, Restaur ...
-
Commonwealth of VA Careers Norfolk, United StatesTitle: · FA200-Office Manager/Director of Administrative Operations · Hiring Range: · Commensurate with experience and credentials · Pay Band: · Agency: · Norfolk State University · Location: Norfolk State University · Agency Website: · Recruitment Type: · General Publ ...
-
Assistant Director of Housing Operations
3 weeks ago
COCM (Capstone On‐Campus Management Norfolk, United StatesJob Title: · Assistant Director of Housing Operations · Location: · Spartan Suites at Norfolk State University · Reports to: · Director of Housing Operations · Salary: · $44,000.00-$48,000.00 /$21.15-$23.08 per hour,staff apartment, and a comprehensive benefits package · ...
-
State of Virginia Norfolk, United StatesTitle: FA200-Office Manager/Director of Administrative Operations · Hiring Range: Commensurate with experience and credentials · Pay Band: · Agency: Norfolk State University · Location: Norfolk State University · Agency Website: · Recruitment Type: General Public - G · Job Dutie ...
-
Executive Director of Business Operations
1 week ago
Sevita Norfolk, United StatesSevita · Executive Director of Business Operations · Boston , · Massachusetts · Apply Now · At Sevita we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children and their fa ...
-
Assistant Director of Housing Operations
3 weeks ago
Capstone on Campus Management LLC Norfolk, United StatesJob Description · Job DescriptionJob Title: Assistant Director of Housing Operations · Reports To: Director of Housing Operations · Location: Spartan Suites at Norfolk State University · Compensation: $44,000.00-$48,000.00 / $21.15-$23.08 per hour, staff apartment, and a comprehe ...
-
State of Virginia Norfolk, United StatesTitle: FA200-Office Manager/Director of Administrative Operations · Hiring Range: Commensurate with experience and credentials · Pay Band: · Agency: Norfolk State University · Location: Norfolk State University · Agency Website: · Recruitment Type: General Public - G · Job Dutie ...
-
Assistant Director of Housing Operations
3 weeks ago
Capstone on Campus Management Norfolk, United StatesJob Description · Job Description · Job Title: · Assistant Director of Housing Operations · Reports To: · Director of Housing Operations · Location: · Spartan Suites at Norfolk State University · Compensation: · $44,000.00-$48,000.00 / $21.15-$23.08 per hour, staff apartmen ...
-
Executive Director of Business Operations
4 days ago
Sevita Norfolk, United StatesSevita · Executive Director of Business Operations · Boston , · Massachusetts · Apply Now · At Sevita we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children and their fa ...
-
Operations Director
1 week ago
Bay Colony Search Portsmouth, United StatesPOSITION SUMMARY : · We've partnered with a PE backed company to find and hire a Director of Operations. They have grown organically and through acquisition allowing them to expand their footprint across the US with distribution facilities in two states and 3PL's in two more stat ...
-
Director, Operations
4 weeks ago
Americold Logistics Chesapeake, United StatesResponsible for managing GMs for multiple warehouses in a designated region or geography. Partner with the Business Development organization in order to maximize customer satisfaction while driving profitability and occupancy. Evaluate and achieve cu Operations, Director, Operati ...
-
Director of Operations
1 day ago
Wellesley Asset Management Portsmouth, United States**Director of Operations** · **The Firm** · Wellesley Asset Management (WAM) is a unique team of alternative fixed income specialists, with an active track record in the convertible bond space. We've built a firm with approximately $2 billion in assets, based on a long-term inves ...
-
Director - Operations
2 weeks ago
Palace Entertainment Portsmouth, United StatesPalace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. · Palace Entertainment owns and operates some of the country's largest and most prest ...
Regional Sales and Operations Director - Norfolk, United States - City Wide Facility Solutions
Description
Job Description
Job DescriptionAre you a B2B sales or account manager with an strong track record of success building and managing sales/account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you
City Wide, the nation's leading management company in the building maintenance industry, is seeking a Regional Sales and Operations to join our successful team. In this position, you will serve the City Wide Facility Solutions - Norfolk VA, one of more than 90 markets covered across the United States and Canada.
Why City Wide?
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors and employees . Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?
What you will do...
Requirements
Position Requirements
Benefits
City Wide Facility Solutions offers a competitive compensation and benefits,
City Wide Facility Solutions is a fast-growing company with 86 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at
City Wide is an Equal Opportunity Employer.
$130,000.00 total compensation potential
