Application Engineer - Washington, United States - QSC

QSC Washington, United States

2 weeks ago

Description

We are looking for a skilled System Application Engineer to join our team!

The primary responsibility of the System Application Engineer is to provide technical support to Q-SYS Systems Direct Dealers, Systems Integrators, and Distributors in the Japan territory, and if necessary, support other markets across APAC. Occasional business travel within the region may be needed.

The position will provide systems technical support services and training to our channel partners, consultants, and prospective users within the AV integration community.

Responsibilities:

Technical SupportPost-Sales hardware and software issue resolution
Pre-Sales system design and specification

This position requires broad and comprehensive experience in Audio, Video, and Control (AVC) Systems Integration over a wide range of market segments including Corporate AV applications, Entertainment Venues, Transportation, and Higher Education projects.

The candidate must be able to:

Develop an in-depth knowledge of the organization's products, policies, and practices
Diagnose complex integrated system issues and provide solutions and advice
Manage sensitive information discreetly and confidentially
Work professionally at all levels of employees and interface well with external professionals, end users, consultants, distributors, dealers, and systems integrators
Demonstrate exceptional communication, presentation, and teamwork skills

Training and Seminars:

Present and deliver various Q-SYS technical training courses
Present and deliver Q-SYS product and solution seminars
Comfortable presenting to a small to medium-size audience

Qualifications:

Minimum 5 years of experience in the professional AV industry or associated industries
Experience as an AVC Systems Engineer, Contractor, and/or Consultant are highly desirable
Experience with third-party control integration (Crestron, AMX, etc.) is highly desirable
Experience with LUA scripting or similar is highly desirable
Experience in Cinema installations is a plus
Proven track record of delivering a clear and consistent market message for a solution-based product portfolio
Proven track record of working independently
Must be fluent in Japanese and proficient in English
Audio Visual industry certifications in CTS, CTS-I, or CTS-D are a strong plus
IT industry networking certifications such as CCNA or CCDA, Q-sys Level 2 are highly desirable
A working knowledge of EASE 4.0 is desirable

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