Customer Service Specialist - Ipswich, United States - Headlam Group
2 weeks ago
Description
**Customer Service Specialist - Headlam Ipswich - Ipswich**
**Customer Service Specialist - Headlam Ipswich - Ipswich**
Date Posted 21 July 2021
Employer Headlam Ipswich
Dept. Customer Service
Location East
Job Type Permanent
Closing Date 04 August 2021
**Job Description**
**Working Hours:** 40 **Working Pattern:** (E.g. Monday-Friday) Monday-Friday
Faithfulls are part of the Uk's largest flooring distribution group and are seeking a Customer Service Specialist to work within our busy customer service department based in our new offices in Ipswich. This role will deal with all internal calls and correspondence from customers and be responsible for placing new orders on the system, dealing with queries/complaints via the telephone and email. You will provide advice and technical assistance relating to products whilst providing an excellent customer service experience for our customers.
**Requirements:**
Previous experience of dealing with customers
Good communication skills written and verbally
Attention to detail
Time management - able to prioritise
Demonstrate role model behaviours, best practice
Word/Excel/Outlook
Pass and above for English/Maths GCSE or CSE