- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
- 2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
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Service Writer - Tyler, United States - ASCO Equipment
Description
At ASCO our attitude is "We're On It" -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built 60 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.
ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Tyler, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
RESPONSIBILITIES:
Our Vision: To be a blessing to those we serve
Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability
Extensive Benefits unparalleled in our industry:
100% Paid Health Insurance
401K + Profit Sharing
ASCO Children's Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education
Paid Holidays + More
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
