Jobs
>
Oklahoma City

    Field Customer Service Representative - Oklahoma City, United States - City of Oklahoma City

    City of Oklahoma City
    City of Oklahoma City Oklahoma City, United States

    1 week ago

    Default job background
    Description

    $ $36.64 Hourly

    Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.

    Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered.

    Important Application Information: Completion of the supplemental questions is required.Applicant responses to supplemental questions must specifically answer the questions asked. Responses to supplemental questions must be supported by work history/information listed on the application/resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.

    This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

    JOB SUMMARY

    This posting will be used to fill a current vacancy in the Utilities Department within the City of Oklahoma City and is under the direction of an immediate supervisor. However, an eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The skills and knowledge required for full performance in this position are of a specialized nature involving operations and tasks which can normally be acquired on the job. Essential job functions include: exchanging information with customers concerning the disposition of escalated complaints and explanation of charges on utility bills; performing inspections on household plumbing components and residential irrigation systems to check for leaks and advise customers on water conservation best practices; pulling and setting meters; and issuing citations for noncompliance with water conservation guidelines. Primary duties of the position generally require the employee to work alone in performing water and irrigation audits and starting/stopping water service. Upon receipt of specific instructions, the employee works independently on service calls and maintains digital and manual records as prescribed. Work is reviewed through customer satisfaction, inspections, and discussions with supervisor.

    VETERANS PREFERENCE

    Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.

    JOB REQUIREMENTS

  • Knowledge of the current adopted Oklahoma City Water Utilities Ordinance.
  • Knowledge of household plumbing components and residential irrigation systems.
  • Knowledge of and skill in following safety procedures.
  • Skill in interpreting ordinance and rate structures to calculate and explain charges.
  • Skill in recording information accurately.
  • Skill in communicating verbally and in writing using tact and diplomacy.
  • Skill in completing forms clearly, concisely, and legibly.
  • Ability to input and retrieve data into a handheld computer device.
  • Ability to follow directions.
  • Ability to work with minimal supervision.
  • Possession of a valid Driver License (Operator).
  • Possession of a valid Class C Distribution and Collection Operator License.
  • Possession of a valid Distribution and Collection Technician License (applicable for individuals who do not possess the Class C Distribution and Collection Operator License).

    • Note: The employee will be required to possess or obtain a valid Class C Distribution and Collection Operator License within eighteen (18) months from the date of hire/promotion/transfer/demotion. Continued employment is contingent upon obtaining a valid Class C Distribution and Collection Operator License within eighteen (18) months from the date of hire/promotion/transfer/demotion.

    Note: The employee will be required to possess or obtain a valid Distribution and Collection Technician License within sixty (60) days from the date of hire/promotion/transfer/demotion. Continued employment is contingent upon obtaining a valid Distribution and Collection Technician License within sixty (60) days from the date of hire/promotion/transfer/demotion.

    COMPETENCIES

  • Execution and Results: (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required.
  • Conduct: (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization.
  • Teamwork/Team Oriented: (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed.
  • Customer Centric: (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind.
  • Safety: (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings.
  • Workplace Standards: (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly.

    • WORKING CONDITIONS

  • Outside; continually exposed to heat, cold, wind, humidity, rain, snow, etc.
  • Possibility of falls from working on or around slippery surfaces such as wet/icy streets, wet manholes, and wet, muddy trenches, etc.
  • Possibility of injuries such as sprains, fractures, pulled muscles, deep cuts, electrical shock, etc., when performing duties such as pulling or setting water meters, performing water audits, etc.
  • Frequently required to work in confined or cramped positions and awkward or strained positions when performing duties such as pulling or setting water meters, performing water audits, etc.
  • Occasionally works at elevations as high as 30 feet when performing duties such as reading meters.
  • Will be exposed to moving objects such as traffic and equipment.
  • Exposed to allergy-causing agents such as bee or wasp stings, poison oak, ivy or sumac, etc.
  • May be required to testify in court pertaining to incidents such as illegal hookups or customer violence.
  • May be subject to threatened or actual violence when performing duties such as the pulling of meters for the nonpayment of services or the disconnecting of illegal hookups.
  • Frequently required to work irregular hours, including overtime, weekends, holidays, being on 24-hour call and emergency call-ins.
  • Local travel on a daily basis.

    • Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department.

    PHYSICAL REQUIREMENTS

  • Strength enough to lift, push, pull or carry objects weighing up to 50 pounds and up to 100 pounds (with mechanical assistance), such as water meters, concrete tiles, manhole covers, pit frames, etc.
  • Stamina enough to exert oneself physically throughout the workday.
  • Manual dexterity and extent flexibility enough to perform duties such as pulling or setting meters (which are located in meter tiles and are 1 1/2 to 3 feet below ground level), opening and closing valves, and assembling connective equipment, etc.
  • Finger dexterity and eye-hand coordination enough to twist nuts on bolts, use small hand tools such as wrenches, socket sets, pliers, screwdrivers, etc.
  • Near vision enough to perform duties such as reading meters and completing written work orders.
  • Far vision enough to observe oncoming traffic.
  • Hearing enough to tell where sound is corning from when checking for leaks.
  • Hearing and speech enough to communicate clearly and distinctly in person, by two-way radio, and telephone.

    • OTHER DETAILS

    Note: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies.

    Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card.

    Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.

    If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants.

    If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test.

    If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test.

    If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination.

  • Phoenix Technologies

    Sales representative in the internal service

    1 week ago

    Phoenix Technologies Central City, United States

    As an Inside Sales Manager at e-shelter security in Central City, you will play a crucial role in implementing our growth strategy. Your responsibilities will include creating proposals and supporting our Sales Managers in customer development. You will work closely with our tech ...

  • Stellar Enterprises

    Telephone Customer Service Representative

    2 weeks ago

    Stellar Enterprises Nichols Hills, OK, United States Freelance

    At Nichols Hills, OK, our 2,700 employees* are dedicated to providing exceptional service to our customers at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop. We not only find the right approach for companies like Vodafone, Freenet ...

  • Mercy

    Patient Service Representative

    1 day ago

    Mercy Oklahoma City, United States Non-Clinical Support Services

    We're a Little Different · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills a ...

  • Integris Health

    patient services representative

    1 week ago

    Integris Health Oklahoma City, OK , USA, United States

    INTEGRIS Health Cardiovascular Physicians, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Service Representative in Oklahoma City, OK, with Dr . In this position, you'll work Monday - Friday Days with our team providing exceptional care to t ...

  • Fuse3 Solutions

    Customer Service Representative

    2 weeks ago

    Fuse3 Solutions Oklahoma City, United States

    · Customer Service Representative - South OKC · Currently seeking multiple Customer Service Representatives for a great company in South OKC The ideal candidate will possess at least 2 years of Customer Service experience working in a Call Center. · This company offers compet ...

  • Summit Financial Group, Inc.

    Client Services Representative

    5 days ago

    Summit Financial Group, Inc. Oklahoma City, United States

    JOB SUMMARY/ORGANIZATIONAL IMPACT: · The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and ...

  • Vcacareers

    Client Service Representative

    1 week ago

    Vcacareers Oklahoma City, United States

    **Client Service Representative** · Category: Hospital Client Service · Location: East Harwich, MA, US · **Job Description:** · Job Description: · Client Service Representative · We are seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospi ...

  • UP HEALTH PLLC

    Client Service Representative

    1 week ago

    UP HEALTH PLLC Oklahoma City, United States

    Summary · Description · About Us · At UpHealth, our nationally recognized behavioral health facilities offer a full continuum of care through the utilization of evidence-based treatments and services. We target mental health issues and substance use disorders with services pro ...

  • Omni Cable

    Customer Service Representative

    1 week ago

    Omni Cable Oklahoma City, United States

    ** Customer Service Representative (Sales Support) - Randolph, MA** · Job Title · Customer Service Representative (Sales Support) - Randolph, MA · Job ID · Location · Randolph, MA 02368 · Other Location · Description · **Customer Service Representative (Sales Support) | Om ...

  • Willwork

    Client Service Representative

    1 week ago

    Willwork Oklahoma City, United States

    2 days ago Be among the first 25 applicantsJob DescriptionNational Labor Management Company is seeking a Client Services Representative (CSR) to assist the City Manager in Boston and surrounding area. Full time schedule, some hours are determined by events, nights and weekends ar ...

  • Willwork

    Client Service Representative

    4 days ago

    Willwork Oklahoma City, United States

    2 days ago · Be among the first 25 applicants · Job Description · National Labor Management Company is seeking a Client Services Representative (CSR) to assist the City Manager in Boston and surrounding area. Full time schedule, some hours are determined by events, nights and w ...

  • FastSigns

    Customer Service Representative

    1 week ago

    FastSigns Oklahoma City, United States

    Fastsigns is hiring for a Customer Service Representative to join our team · Benefits/Perks: · Competitive Pay · Paid Vacation and Holidays · Commissions · Ongoing Training Opportunities · A Successful FASTSIGNS Customer Service Representative Will:Be the initial contact wi ...

  • Summit Financial Group, Inc.

    Client Services Representative

    6 days ago

    Summit Financial Group, Inc. Oklahoma City, United States

    JOB SUMMARY/ORGANIZATIONAL IMPACT: · The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and ...

  • Aqua-Tots Development

    Customer Service Representative/Sales Representative

    1 hour ago

    Aqua-Tots Development Oklahoma City, United States

    We are looking for year-round Customer Service Representatives/Sales Representatives in Oklahoma City This is a great company, with a supportive and fun cultureThey will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We off ...

  • UASA

    Customer Service Representative

    1 week ago

    UASA Oklahoma City, United States

    Benefits:Dental insurance · Employee discounts · Health insurance · Paid time off · Vision insurance · Location: 501 N Meridian Ave #108 Oklahoma City, OK 73107 · Position Type: Full-time · Company Overview: · D3S Service is a dynamic appliance repair company dedicated to prov ...

  • US Derm Support Roles

    Patient Service Representative

    1 week ago

    US Derm Support Roles Oklahoma City, United States

    Overview · Come join our team We have an immediate need for a Patient Service Representative in our Oklahoma City clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you · Summary · ...

  • Superior Linen Service

    Route Service Representative

    1 week ago

    Superior Linen Service Oklahoma City, United States

    Position Summary: · The Route Service Representative – Jumper (RSR – Jumper) shall support the Route Service Representative (RSR) in providing safe and effective delivery of linen and other assigned products to the customers to whom Superior Linen Service provides professional l ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Oklahoma City, United States

    Family Dollar SW 29TH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...

  • University of Oklahoma

    patient services representative

    1 week ago

    University of Oklahoma Oklahoma City, OK , USA, United States

    Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. We are looking for a Patient Services Rep to join the team. This position coordinates schedules of Patient Services, Representati ...

  • Staff My Agency

    Customer Service Representative

    5 days ago

    Staff My Agency Oklahoma City, United States

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set. · We seek an ...