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Temecula

    Front Desk Agent-South Coast Winery Resort - Temecula, United States - Carter Hospitality Group

    Carter Hospitality Group
    Carter Hospitality Group Temecula, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • 401(k) matching
    • Company parties
    • Dental insurance
    • Employee discounts
    • Flexible schedule
    • Free uniforms
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Parental leave
    • Training & development
    • Tuition assistance
    • Vision insurance
    • Wellness resources

    South Coast Winery Resort & Spa is seeking an experience customer service candidate to join our Front Office team.

    Some Essential duties include:
    • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
    • Greet guests by name
    • Ensure that all guest feel welcomed to the property
    • Register guests and assign rooms
    • Conduct check-out processes
    • Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
    • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
    • Respond to phone calls, and retrieve guest mail, faxes and packages.
    • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
    • Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
    • Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
    • Handle cash, credit card, and other financial transactions.
    • Post charges such as room, food, liquor or telephone to ledger.
    • Compute or adjust bill, collect payment, and make changes for guest.
    • Other duties as assigned.
    • Takes PRIDE in everything we do.
    • Takes OWNERSHIP of their actions and decisions.
    • Displays LEADERSHIP in our industry and our community.
    • Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
    • Displays TEAMWORK by committing to common goals based on open and honest communication.
    • Delivers EXCELLENCE to our guests, our communities and to each other.
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