- Solves computer-related problems
- Troubleshoots hardware and software issues for in-facility and remote associates
- Resolves service desk tickets and updates work logs in the ticketing system
- Inventory management and updates
- Understands and troubleshoot custom CRMs and VOIP environment
- Assists in monitoring networked computer equipment
- Supports associate onboarding and equipment setup
- Critical thinking
- Strong attention to detail
- Ability to quickly adapt to new circumstances as they arise
- Ability to gain knowledge and understanding of internal software
- Works well under pressure
- Excellent oral and written communication skills
- Strong interpersonal skills
- Team player
- Minimum of 6 months experience working with Microsoft operating systems required
- Minimum of 6 months of experience working with Google apps required
- Minimum of 6 months experience with troubleshooting hardware and software required
- Prolonged periods of sitting at a desk and working on a computer
- Able to lift up to 30 lbs
- May be required to traverse the facility
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The Rank Group plc Overland Park, United StatesService Desk Analyst - Eb ne · Company Description · We are - the Rank Group. · From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. · This is such an exciting s ...
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Leidos Kansas City, United States Full timeDescription · Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? · We have been awarded the Navy Service Management, Integration and Tr ...
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IT Service Desk Intern
1 week ago
Olathe Olathe, United StatesIf you are a current City of Olathe employee, please click this link to apply through your Workday account. · Employment Type · Intern (Fixed Term) (Trainee) · Job Summary · Hiring Range: $15.50 to $18.00 hourly, depending on qualifications · Do you thrive in fast-paced envi ...
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IT Service Desk Intern
4 days ago
Olathe Olathe, United StatesIf you are a current City of Olathe employee, please click this link to apply through your Workday account. · Employment Type · Intern (Fixed Term) (Trainee) · Job Summary · If you are passionate about technology, end-user support, and providing world class customer service, ...
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Inceed Olathe, United States Contract To HireCompensation: $19/hr · Location: Olathe, Kansas · Help Desk Service Agent · Inceed has partnered with a great company to help find a skilled Help Desk Service Agent to join their team · This person will be responsible for jumping into the call queue and working on tickets. As wel ...
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Service Desk Analyst I
23 hours ago
b3 Consulting Kansas City, United StatesService Desk Analyst: · This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problem ...
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100% REMOTE Service Desk Analyst
4 hours ago
TEKsystems Grandview, United StatesJob Description · Job DescriptionIf you would like more details, Please call me (Zach) directly at Also, if you know anyone who may be interest, feel free to send them my way · Top 3 "Great to haves" · 2+ years of experience providing PC customer support to users (phone or desk ...
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Guest Service Rep(Front Desk)
1 week ago
Raymond Management Kansas City, United States** Guest Service Rep(Front Desk)** · **Job Category****:** Front Desk **Requisition Number****:** GUEST02089 Showing 1 location **Job Details** · **Description** · **Who we are:** · We have a strong, team-based culture where teammates appreciate and respect each other. Our cu ...
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IT Service Desk Support Staff I
5 days ago
Terracon Olathe, United States27938BR · Service Line: · Office Management/Administration · Office Name: · Corporate · Job Description: · General Responsibilities: · Provides proactive, high level of customer service to Terracon employees on a variety of technical and support issues including or involving the ...
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Front Desk/Guest Service
1 month ago
KMG Hotels Kansas City, United States Full timeThe Fairfield Inn Liberty is looking for new team members to join our star team at Front Desk · The people we want are people that want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction. · Position Overview:While hot ...
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The University of Kansas Health System Kansas City, United States Full timePosition TitleAmbulatory - Patient Service Representative - Front Desk - FulltimeBell Hospital, Indian Creek MainPosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for c ...
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Front Desk Customer Service Representative
3 weeks ago
Aston Carter Kansas City, United States Contract to RegularDescription: · This a standard scheduling and customer facing position. This front desk associate will be responsible for taking inbound calls from customers and transferring those calls to appropriate department i.e. Services, Maintenance, Billing, etc. · The job site is a trad ...
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Service Desk Analyst Tier 2
3 weeks ago
iSpace, Inc Century City, United StatesTitle: Service Desk Tier 2 · Location: Los Angeles, CA (Hybrid - 4 days a week in office - except Friday's)Duration: 6-12 Months · The Service Desk Tier 2 position encompasses global phone support and desk side support, hardware, and software installations, and is the first line ...
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TEKsystems c/o Allegis Group San Francisco, United States PermanentJob Description · Leidos has a need for a IT Service Delivery consultant mid. This role will review service tickets to ensure quality, analyze various data for the purposes of scheduling, training, and efficiencies This role will work in the Marine Corps Information technology su ...
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Client Service Representative
22 hours ago
Netsmart Technologies, Inc. Overland Park, United States Full timeProvide help desk resolution and service desk delivery support Responsibilities · Address and resolve basic and routine support requests. · Adhere to Netsmart processes and best practices. · Escalate support requests as required. · Enter quality information into tracking syst ...
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Servicenow Administrator
1 week ago
TEKsystems Overland Park, United States Contract to RegularDescription: · Client is in the process of implementing ServiceNow. They would like to have someone in there ahead of time to learn client's environment and help with any planning or suggestions on how they used it at their previous role. · -This person will be fully dedicated ...
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Servicenow Administrator
2 weeks ago
TEKsystems Overland Park, United States Contract to RegularDescription: · PCG is in the process of implementing ServiceNow. They would like to have someone in there ahead of time to learn PCG's environment and help with any planning or suggestions on how they used it at their previous role. -This person will be fully dedicated to Servic ...
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Front Desk Coordinator
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HCI Hospitality Leawood, United States**Front Desk Coordinator - Doggy Daycare** · 10750 El Monte St, Leawood, KS 66211, USA · Part-time · **Company Description** · At Woofs, our amazing team of dog lovers and state-of-the-art facilities help us to provide top-notch daycare, boarding, grooming, and training servi ...
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Assistant Front Office Manager
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Davidson Hospitality Overland Park, United States Regular Full timeOverview · We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provide ...
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Student Life Ambassador
3 weeks ago
InsideHigherEd Overland Park, United States Administrative Jobs ,· Johnson County Community College · Position, Department: Student Life Ambassador, Student Success & Engagement · Type of Position: Part-time Temporary, Non-Exempt · Work Schedule, Hours per week: varies; 5 days/week, 20 hours per week · Pay Range: $15.00 · Benefits Category: ...
Service Desk I - Leawood, United States - SelectQuote
Description
Company Overview:
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
About the Role:Service Desk I
Job Summary:
The Service Desk I position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote employees both in the office and remotely. This position will require an on the job supervised training period where the individual learns our internal telecom systems common network and hardware troubleshooting issues.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities:
Skills/Abilities:
Education and Experience:
PhysicalRequirements:
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.
Service Desk I professionals in Leawood
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Lisa Schooler
Love making my customers completely satisfie!
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Mackenzie Denning
In store shopper