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- High School graduate or equivalent
- Technical degrees/certifications are a plus
- 2nd Shift (1:00pm 10:00 pm), including weekends and holidays
- Recent technical support experience in a call center environment
- Pass required testing
- Prompt and predictable attendance
- Deliver world-class customer service that builds customer satisfaction and loyalty
- Troubleshoot all technical inquiries regarding company hardware and products over the phone
- Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues
- Provide effective and timely resolution of a range of customer inquires
- Strive for one-call resolution of customer issues
- Increase the customer experience by providing information on new products, programming package and services through upselling opportunities
- Ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills
- Type a Minimum 30-40 wpm
- Stay current on company policies, procedures as described in employee handbook
- Perform quality work within deadlines with or without direct supervision
- Be a team player and interact professionally with other employees, customers, and suppliers
- Assist with all other tasks as needed or assigned
Technical Support-2nd Shift - Tulsa, United States - Nesco Resource, LLC
Description
Are you a Technical Support Specialist who enjoys interacting with clients? A client of ours in Tulsa is looking for motivated candidates to join a growing team.
Requirements
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.