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    Access Transport Tech Engineer - Oklahoma, United States - Tata Communications Transformation Services (TCTS)

    Tata Communications Transformation Services (TCTS)
    Tata Communications Transformation Services (TCTS) Oklahoma, United States

    3 weeks ago

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    Description

    Access Transport Tech II

    Location: Oklahoma City, OK and Norfolk, VA

    General Responsibilities

    The Access Transport Tech II is responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.

    Major Tasks

    · With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.

    · Inserts access transport equipment into fiber ring.

    · Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.

    · Works with contractors/vendors to ensure equipment is installed and operating properly.

    · Creates, updates and closes Remedy tickets and coordinates with change control as needed.

    · Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.

    · Ensures quality of processes, programs and customer satisfaction.

    · Complies with all safety procedures and policies.

    · Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.

    · Performs all final circuit provisioning and configuration of device and intermediate cross-connects.

    · Ensures appropriate iOS upgrade is applied.

    · Performs basic functional testing of equipment to eliminate out-of-box failures.

    · Packages equipment per work order in preparation for installation.

    · Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.

    · Assists with initial turn-up of CPE equipment.

    · Tests and verifies services in conjunction with the install team.

    · This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

    · SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)

    · Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access

    · Performs other duties as assigned

    Qualifications required

    Minimum

    · HS diploma, GED or relevant work experience

    · 2 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)

    · 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies

    . Requires working knowledge and experience with Granite and Mint

    · 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers

    · Demonstrated knowledge of performance testing and test equipment

    · Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization

    · Valid local State Driver's License and driving record that meets standards

    Preferred

    · AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations)

    Cisco certification- CCNA, CCNP

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