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    • Customer Service Specialist - Grand Rapids - Davenport University

    Davenport University
    Davenport University Grand Rapids

    1 month ago

    Default job background
    Description

    Customer Service Specialist

    Job Summary:

    We are seeking a Customer Service Specialist to provide administrative support to the staff of our campus/department. The successful candidate will also perform receptionist duties and other non-routine office functions as needed.

    Salary: $15.30/Hour

    Responsibilities:

    1. Understand and abide by all external and internal regulations and policies associated within Student Services or other role specific regulations.
    2. Provide excellent customer service, anticipating and exceeding the needs of our customers.
    3. Perform receptionist duties and related tasks.
    4. Assume responsibility for specific projects/programs, which may involve planning, coordinating work, analyzing data, preparing reports, making recommendations, and other duties associated with project completion.
    5. Maintain, process, and manipulate data on personal computers/mainframes using word processing, database, presentation, and spreadsheet software.
    6. Schedule and coordinate appointments.
    7. Handle confidential information.
    8. Contribute to office operations and assist in carrying out responsibilities.
    9. Demonstrate and promote University cultural values.
    10. Comply with NCAA, GLIAC, and national affiliations associated with athletics or other role-specific regulations.
    11. Perform other duties as assigned.

    Requirements:

    • A high school diploma is required; relevant college coursework or a bachelor's degree is preferred.
    • Prior administrative experience is preferred.
    • Demonstrated positive organizational and technical skills.
    • Able to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workload.
    • Maintain satisfactory work performance and attendance records.
    • Professional appearance and manner.
    • Ability to work accurately and effectively with financial data and computerized systems.
    • Able to work effectively with people from diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
    • Excellent interpersonal, communication, and presentation skills for diverse audiences.
    • Able to communicate effectively and maintain confidentiality when interacting with students, parents, faculty, staff, and others.
    • Highly motivated, solution-oriented, and committed to the university's mission with integrity, ethics, and dedication.
    • A business office environment with prolonged sitting and standing, occasional lifting up to 25 pounds, and some travel between locations (own transportation).
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Customer service specialist