- A part-time, seasonal, non-exempt position
- Approximately 24-32 hours per week
- Training is provided
- Must have a flexible schedule to work either day on the weekend, two weekdays, occasional evenings, and occasional holidays
- The Holden Arboretum is closed most Mondays
- Support Holden Forests & Gardens' mission, vision, and values
- Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
- Provide friendly, clear, and courteous customer service to encourage return visitation
- Process prompt and accurate sales transactions for merchandise using the computerized cash register with Altru, the organization's point-of-sale system
- Manage customer concerns-communicates effectively through email, radio and verbally
- Conduct inventory spot checks, cycle counts and daily activity reports
- Restock inventory as needed
- Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
- Ensure safety practices are being followed
- Provide prompt follow-up and relay information to supervisor as needed
- Support the Holden Arboretum Guest Services team
- Familiarity with Microsoft 365 products, specifically Teams, Outlook (email and calendar), Word, Excel, and PowerPoint or the ability to learn
- Drive Holden Forests & Gardens' golf carts on the property as needed
- Perform other duties as assigned
- Demonstrate a passion for people and nature
- High school graduate or equivalent, required
- Customer service experience or desire to learn
- Strong verbal communication skills and interest in working directly with guests
- Experience with cash handling, telephone etiquette, and retail experience or the desire and the ability to learn
- A positive attitude, willingness to learn
- Ability to be self-motivating when working independently
- Must have a flexible schedule and be able to work weekends, evenings, and some holidays
- Must have reliable transportation
- Valid driver's license an acceptable motor vehicle record, required
- Stand and sit for extended periods of time
- Transporting oneself by foot over a variety of terrain that may be wet, slippery, uneven, or rocky
- Effective vision and hearing
- Ability to type on a keyboard
- Hand and arm dexterity
- Ability to ascend and descend stairs, kneel, bend, stoop, grab, and reach
- Lifting up to 15 pounds on a repetitive basis daily, occasionally 25 pounds
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Guest Service Representative - Kirtland, United States - Holden Forests & Gardens
3 weeks ago
Description
Guest Service RepresentativeHolden Forests & Gardens
Opportunity:
The Guest Services department seeks a friendly and enthusiastic individual to join our team and provide best-in-class customer service to Holden Forests & Gardens guests and members.
This person will help welcome guests to the grounds while answering general inquiries, promote retail sales and contribute to a positive team atmosphere.
We are seeking a team member with a positive can-do attitude that leads to successful team, work superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives.
Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities.
HF&G strives for a welcoming workplace where everyone feels that they belong.Position Details:
Key Responsibilities:
Key responsibilities of the Guest Services Representative include, but are not limited to:
Qualifications and Skills:
Physical Requirements:
The Perks:
Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More
Apply:
Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors.
HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio.
We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.Qualified applicants should submit résumé, cover letter and 3 professional references.
Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce.
We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.
