Front Desk Service Representative - Boston, United States - Boston School of Music Arts

Description

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Paid time off
• Vision insurance

Job Summary
We are seeking a positive, friendly, and professional Front Desk Representative to provide exceptional service to our performing arts school families and visitors by phone, email, text and in-person. With a golden voice, and shining attitude. Is that you?

Will treat visitors with warmth, professionalism and competence, working in a fast-paced environment effectively. Will work as part of team, providing administrative support, while reporting to the Executive Director. Must be competent handling details well.

Hours for this position: Mon - Thurs 3:00 - 9:00, Sat 8:45-4:00. 1 Saturday per month off. May sub Friday 1-7, or Sunday 1:15 - 6:15 on occasion. ( Mon-Thurs 2 p.m. start may be available). 2 Sundays per year for special events. 1x per year training conference, where travel for 2-3 days may be required.

Hours may change due to promotion or growth in the company.

Responsibilities include:

• Welcome incoming visitors, answer phone, text, and emails - answering questions or route info as appropriate.
• Book appointments using smart calendar software, and respond to inquiries. Enter info accurately into appropriate system for future use.
• Keep client and certain school info confidential
• Provide families and prospective families with an exceptional customer service experience.
• Support faculty administrative needs, as per training.
• Oversee basic smooth operation of the space before, during and after class delivery times to keep space orderly and tidy as needed.
• Ensure compliance with school policies.
• Special projects for Directors.
• Help with holiday decor and special programs.
• Provide Special Event support as required.
• Report emergencies, and handle if appropriate, as per policies.
• Do this all well, and position yourself for growth within the organization.

Qualifications:

• Friendly and outgoing personality with the ability to confidential information.
• Front Desk Representative must possess excellent communication skills, discretion be able to remember and act on important details of the position, be very organized, and possess the ability to stay focused on the department priorities, with some distractions.
• Proficient in English; knowledge of other languages is a plus
• Computer literacy: Google Suite, Apple Computers, Calendar online software, Project management software, Canva or Adobe Illustrator, use of virtual software, communication software systems.
• Keyboard skills 45wpm+, or willing to work on this.
• Able to resolve issues effectively within guidelines.
• Rare: able to lift up to 20 pounds
• Experience in Hotel, Restaurant, or high-end Retail Sales industry preferred.
• Familiarity with hospitality industry standards of service helpful.

Benefits:

• Accrue up to 45 hours PTO per year, plus bonus days for performance
• Performance and goal-based bonuses
• 401 with Employer match
• Vision Dental Life
• Other perks