Licensing Supervisor - Lakewood, CO

Department Information · This position is open only to Colorado state residents · The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by o ...

Job description

Department Information

This position is open only to Colorado state residents

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video

Description of Job

Auto Industry Division

The Auto Industry Division is responsible for regulating the Motor Vehicle and Powersports Industry with balanced emphasis on Education, Compliance, and Enforcement of applicable laws and regulations. The Division regulates with fundamental fairness by ensuring that three key components are the primary focus:

• To educate and protect consumers.
• To treat applicants and licensees fairly, professionally, courteously, and efficiently;
• To foster an honest and healthy industry within the State of Colorado and to ensure consumer confidence for in manufacture, distribution and sale of all vehicles within the Division's jurisdiction.

The unit is charged with ensuring that all licensees comply with Title 44, Article 20, parts 1 & 4 of the Colorado Revised Statutes and the related promulgated rules of the Colorado Motor Vehicle Dealer Board in addition to various federal laws and regulations.

This is accomplished by the formulation of effective and efficient licensing procedures, quality background investigations of licensees and/or licensee applicants, and complete and thorough enforcement investigations. When appropriate, this unit can issue licenses, refer licensing decisions to the Motor Vehicle Dealer Board, close investigations or refer investigative results to the Board for administrative decisions and/or the local District Attorney for criminal filings.

This position is located in the Lakewoodoffice of the Auto Industry Divisionof the Specialized Business Group. This will be a first level supervisor who will be responsible for the day-to-day operations of the Licensing Team. Functions include first-level review of Motor Vehicle and Powersports license applications for Manufacturers, Distributors, Manufacturers Reps, Business Disposers, Dealers, Wholesalers, Auctions, Salespeople, and Buyers Agents and the background investigations conducted on these applications.

Job Duties:

Supervision

• Serves as the supervisor for the Licensing Team; schedules work, makes task and licensing assignments, schedules leave and other time off, reviews and approves time sheets, reviews and corrects work, conducts performance plans and appraisals; assigns, reviews and approves training requests.
• Reviews and assists in writing unit policies and procedures.
• Fielding complaints against a staff member, conducting an internal investigation and initiating corrective actions.

Regulatory Education and Enforcement

• Monitors and develop schedules for direct reports.
• Monitors ongoing licensing functions to ensure tasks are completed in timely manner.
• Collaborates with applicants, licensees and management in order to determine the appropriate course of action to accomplish the desired outcome.
• Promotes positive relationships with licensees throughout the licensing process, and resolves conflicts with licensees, or directs them to the appropriate higher authority.
• Communicate results (findings, recommendations, etc.) to the Licensing and Background Investigation Manager, Deputy Director, and/or Division Director.

Licensing

• Position independently plans, coordinates, directs, tracks, supervises subordinate employees who perform these duties.
• Responsible for the supervision and day-to-day operations of the Licensing Team.
• Provides direction, guidance and responds to questions from direct reports by addressing problem areas on a daily basis.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A5XX OFFICE MANAGER I

MINIMUM QUALIFICATIONS:

Experience Only:

Four (4) years of general clerical experience which must have included one (1) year at the level of an Administrative Assistant III, or equivalent position.

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Necessary Special Requirements:

• Applicants must successfully pass a background investigation and a tax check prior to appointment to positions in the Auto Industry Division.
• Must possess and maintain a valid Colorado Driver's License (at the time of application).

Preferred Qualifications:

The preferred candidate will possess the following qualifications:

• Knowledge of Colorado rules and regulations.
• Demonstrated flexibility and ability to identify and handle simultaneous, competing priorities, often with minimal notice.
• Ability to anticipate tasks, situations, etc., to carry out responsibilities.
• Strong organizational skills.
• Ability to work in a flexible environment requiring change and accountability.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Ability to work independently and get assigned duties accomplished within the specified timeframes without needing to be reminded.
• Ability to work with and maintain confidential information.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Proven ability to work independently.
• Create documents, reports.
• Proficiency in the Microsoft Office Suite.
• Proficiency in Google Suite.
• Proficiency in licensing software/databases such as MyLicense Office.
• Experience with bookkeeping/accounting.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox,

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader)(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.