Senior Software Support Analyst - Overland Park, United States - Kansas Action for Children

Description

at Tyler Technologies Inc. in OlatheOverland Park, Kansas, United States
Job Description

Senior Software Support Analyst

The Senior Software Support Analyst provides technical support to cross functional teams who are diagnosing, troubleshooting, repairing, and debugging complex equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Location
Overland Park, Kansas
Responsibilities
Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues
Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
Perform investigation/documentation/reporting for customer-impacting or recurring issues
Communicate effectively with cross functional teams and key stakeholders both proactively and reactively
Research and analyze platform issues working cross-functionally across teams and customers to identify root cause and corrective actions
Implement workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating
Qualifications
3-8 years of experience in the field or related area
Bachelor's degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty
Knowledge of .NET, XML, JSON
Experience with Azure Cloud Logging
Experience with SQL, T-SQL, and/or Postgres
Experience solving complex technical problems with creative solutions
Knowledgeable with Microsoft Office.
Excellent interpersonal skills.
Strong organizational & prioritization skills.
Effective analytical ability, particularly in a technical environment.
Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .

Requisition Number:
Tyler Technologies is proud to be an affirmative action / equal opportunity employer.

All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer.

All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

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