Customer Integration Associate - Omaha, NE
1 day ago
Job description
Job Summary
Tenaska Marketing Ventures (TMV) is seeking a motivated and solutions-focused
Customer Integration Associate
to support and enhance the customer experience within our natural gas operations. This entry-level role is ideal for individuals looking to launch their career in the energy industry while building expertise in customer integration, data analysis, and cross-functional collaboration.
In this role, you will work closely with commercial, operational, and technical teams to ensure customer needs are met accurately and efficiently while maintaining a high-level of professionalism. Responsibilities include assisting with new customer onboarding, supporting customer deliverables, and helping resolve issues, while developing the ability to interpret contracts and leverage data analytics to drive continuous improvement.
This role offers a unique opportunity to build foundational knowledge of TMV's Gas Management System (GMS) and industry best practices. You will be encouraged to participate in training programs and development initiatives that support professional growth and internal career mobility. Through hands-on experience and cross-functional project exposure, you will strengthen your communication, analytical, and technical skills in preparation for future advancement within the organization.
The ideal candidate is collaborative, detail-oriented, and committed to delivering exceptional customer service. You will be empowered to contribute ideas, learn from experienced colleagues, and make a meaningful impact on TMV's customer integration processes and overall business success.
Location:
This position is onsite in Omaha, NE.
Essential Job Functions
- Perform routine weekly and monthly tasks that support TMV's Customer Connect Portal, ensuring data is accurate and up to date.
- Help gather and organize customer data for analysis, learning to identify basic trends and patterns that support customer solutions.
- Support the optimization of service processes by preparing written documentation of customer interactions, procedures, processes and/or project work as needed.
- Assist in testing, validation and documentation when enhancements are made to TMV's Customer Connect Portal and supporting reports.
- Serve as a first point of contact for routine customer inquiries, escalating complex issues to senior team members.
- Learn to use TMV's Gas Management System (GMS) and related tools to facilitate basic service requests and communications.
- Collaborate with internal teams to help deliver customer reports, maintain data accuracy, and ensure timely delivery of information.
- Assist with onboarding and maintenance tasks for the Customer Connect Portal, including user setup and troubleshooting common issues.
Basic Requirements
- Bachelor's degree in business or a related field, or equivalent experience.
- Strong written and verbal communication skills.
- Collaborative, solution-driven attitude.
- Ability to build rapport and work effectively with internal departments.
- Demonstrated ability to deliver quality results and meet deadlines.
Preferred Requirements
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- One year of customer service experience.
- Ability to multitask and adapt to changing directions and priorities daily.
- Effective communication and interpersonal skills.
- Ability to actively listen and apply effective customer service skills.
Employee Benefits
At Tenaska we care about the wellbeing of our employees and their families. That's why we offer our employees a comprehensive benefit package. Benefits included below:
- Health, dental, vision, disability, and life insurance
- Excellent 401(k) plan
- Incentive-based, competitive salary packages
- Health/dependent care flex accounts
- Tuition assistance
- Long-term disability coverage
- Adoption benefits
- Employee assistance program
- Paid vacations, holidays, and sick time
- Charitable giving program
- Paid maternity/paternity leave
- Wellness programs
Tenaska is an equal opportunity employer.
Applicants must be authorized to work for any employer in the U.S. The Company is not able to take over sponsorship of an employment visa at this time for this position or commit to doing so in the future for individuals with current authorization to work via, for example, CPT or OPT, and would need sponsorship in the future.
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