Business System Analysis Specialist - Lincoln, United States - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Lincoln, United States

    1 month ago

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    Description

    "Roles and Responsibilities:

    • Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors

    • Report and track training effectiveness


    • Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects

    Requirements:

    • Min 2-4 years of experience as a Communication Trainer (experience with Collections preferred)


    • Experience in Voice and Accent Training Delivery


    • Excellent communication skills, facilitation/training skills

    • Proficient in MS Excel and PPT

    • Content development

    • Instructional Design skills will be an added advantage.

    Min 2 years experience working in Claims (Life/Annuities Preferred)