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    • Customer Service Representative - Appleton - AtWork Group

    AtWork Group
    AtWork Group Appleton

    1 month ago

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    Description

    Job Title: Customer Service Representative

    Location: Appleton, WI

    Job Overview:

    We are seeking a dedicated and customer-focused representative to join our team. As the first point of contact for our customers, you will provide exceptional support and ensure their needs are met with efficiency and professionalism.

    This is an excellent opportunity to work in a fast-paced environment and help others.

    Responsibilities:

    • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
    • Provide accurate information regarding products and services to assist customers effectively.
    • Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions.
    • Perform data entry tasks to maintain accurate customer records and update information as needed.
    • Process transactions including cash handling with precision and care.
    • Collaborate with team members to improve service delivery and customer satisfaction.
    • Maintain knowledge of company policies, procedures, and product offerings to provide informed support.

    Requirements:

    • Previous experience in customer service or customer support is preferred but not required.
    • Proficiency in typing and data entry is essential for maintaining accurate records.
    • A positive attitude and willingness to learn new skills in a fast-paced environment are highly valued.
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Customer service representative