Technical Support Specialist I - Park Forest
2 weeks ago

Job summary
The Technical Support Specialist provides initial technical support for basic to moderately complex customer issues relating to the assigned business unit's products through various contact methods in a support center environment.The role supports electronic and electro-mechanical signaling devices as well as basic system-level equipment and configurations
- Provides first-line of post-sales technical support of assigned products via telephone, email, chat, and remote control/assist software.
- Answers basic questions about installation operation configuration customization and usage of assigned products.
Job description
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