- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar or in the casino area.
- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: "Good morning, afternoon, or evening, thank you, ma'am or sir, may I?"
- Adheres to the 1/3/5 rule. One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and check back every five minutes with eye contact or words.
- Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons with cocktail napkin.
- Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions.
- Asks politely for the identification of any guest who appears to be under the age of 30.
- Clears tables and straightens all guest areas after each beverage is served. Places a fresh cocktail napkin down each time and continually caps ashtrays and replaces with clean ashtray.
- Upsells and suggestively sells menu items, specials and beverages at all times.
- Makes every effort to learn guest names and uses names to say, "Mr. or Mrs. Smith."
- Performs prep tasks when not serving guests by helping to stock items or clean work areas.
- Enforces customer limit regulations in a firm and courteous manner.
- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.
- Must provide courteous and friendly service to all guests and staff.
- Performs related work as requested.
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Beverage Server - Henderson, United States - PENN Entertainment, Inc.
Description
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more
MAJOR JOB DUTIES: Duties include, but are not limited to the following:
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
EXPERIENCE: 2 years beverage serving experience in a high volume bar or full service restaurant.
EDUCATION: High School Diploma or GED.
SKILLS: Excellent communication skills. Ability to perform basic math. Skill in establishing and maintaining effective working relationships with staff and other departments. Full knowledge and understanding of company and department rules, policies and procedures. Must possess the disposition to have fun at work and display that spirit to our guests. Ability to read, write, and communicate verbally in English.
CERTIFICATE/LICENSE: Clark County Health Card, Nevada Alcohol Awareness Card
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BETTM and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
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