Customer Service Representative - Las Vegas - USZoom LLC

    USZoom LLC
    USZoom LLC Las Vegas

    1 week ago

    Description
    Full Time
    Customer Service Representative - Phone and Chat - Las Vegas, NV
    Las Vegas, Nevada
    We're iPostal1 and we're in growth mode
    This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.

    Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Las Vegas, Nevada location.

    To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude.

    If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you
    *Please note this is an in-office role, working 9:00 am - 5:00 pm. Remote work is not available. There will be a two-week, paid training which starts on Day 1.

    Responsibilities:
    Answer inbound calls from customers in a prompt and professional manner
    Identify the type of assistance needed
    Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
    Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
    Manage customer expectations
    Actively engage customers in on-line chat context
    Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

    Requirements:
    Active listening skills
    Results oriented
    Strong work ethic
    Excellent verbal and written communication skills
    Previous experience in a customer service-oriented role

    iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

    Apply Now

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