Verification Specialist II - Tennessee, United States - Americhek

Description

At Americhek, we are known for delivering top-tier verification services with precision and excellence. With over two decades of industry experience, we uphold the highest standards of accuracy, compliance, and customer satisfaction. Join us in our mission to provide exceptional verification solutions tailored to our clients' unique needs.

We are looking for a skilled and detail-oriented Verification Specialist II to join our team. As a Verification Specialist II, you will be responsible for conducting various verification processes, ensuring compliance with company standards and regulations. This role includes overseeing education verifications, drug screens, pre-adverse and adverse actions, and providing outstanding customer service support.

Joining Americhek means being part of a team dedicated to excellence and innovation. You will collaborate with industry experts, utilizing cutting-edge technology and methodologies to provide unmatched verification services. As a Verification Specialist II, you will have the opportunity to enhance your skills, expand your knowledge, and have a meaningful impact in an environment that values your contributions. If you're ready to start a fulfilling journey with a company committed to your growth and success, Americhek welcomes you.

Key Responsibilities:

• Ensure all tasks are carried out professionally and focused on helping candidates secure job opportunities.
• Conduct thorough research to verify candidate information accurately, ensuring a smooth screening process within set timelines.
• Process background reports following current guidelines and standards, maintaining integrity and confidentiality.
• Provide timely follow-up on all requests, reports, and escalations, ensuring no task is left unresolved.
• Use predefined scripts and call paths in the software platform for consistent communication with candidates and colleagues.
• Maintain an updated understanding of guidelines and regulations relevant to the screening process.
• Ensure accurate and timely report delivery, meeting or exceeding turnaround times.
• Communicate tactfully and professionally with candidates and peers, fostering positive relationships.
• Seek opportunities for process enhancement and maintain a mindset of continuous improvement.
• Be open to cross-training in other functions, contributing to a flexible team dynamic.
• Collaborate with team members to exceed customer expectations and provide exceptional service.
• Participate in mentoring, training, and coaching new team members, supporting their professional development.
• Track and report results following company guidelines, ensuring transparency and accountability.

Job Requirements:

• Bachelor's degree or equivalent experience in a related field.
• 3 to 5 years of experience in verification processes and compliance, preferably in background screening.
• Strong interpersonal skills to foster a positive work environment and communicate effectively.
• Ability to handle disputes and escalated customer issues with professionalism.
• Exceptional organizational and problem-solving skills.
• Bilingual proficiency is a plus.
• Analytical thinking skills to evaluate and resolve client requests.
• Effective communication at all levels internally and externally.
• Team player mindset with effective collaboration skills.

Americhek is an equal opportunity employer committed to a diverse and inclusive work environment, without discrimination based on various factors.

Join Our Team:

If you are a meticulous professional passionate about accuracy and compliance, we invite you to apply for the challenging and rewarding Verification Specialist III position with Americhek. Be part of our journey towards excellence in verification services.