Customer Support Representative - Salt Lake City, United States - The Grace Company

Description

Job Description

From our first quilting frame, Grace Company has helped people connect to their passions with innovative solutions. We strive to provide new opportunities to a larger community by making what they love more accessible. From the services we offer, to the inception of a product's design, we focus on providing the best customer experience possible. Our purpose is to enrich people's lives, and love seeing their craft be used to enrich the lives of others.

Our Technical Support team responds to inbound calls from customers who need support with Grace Company products, including frames, quilting machines, software and accessories.

Responsibilities:

• Answer inbound calls from customers
• Gain understanding of the key products requiring support
• Interact with customers in a polite, clear manner

Qualifications:

• 1 year (min.) customer service experience
• Good troubleshooting skills
• Excellent written and verbal communication skills
• Familiar with Microsoft products
• Comfortable learning new software applications

Benefits:

• $18.00 per hour
• Paid holidays and vacation available after minimal employment period
• Personal-time accrual program
• Employee friendly working environment
• Convenient commute - easy access off of Redwood Rd.