Technical Writer III - Palm Harbor, United States - GEOGRAPHIC SOLUTIONS INC

Description

Job Description

Job Summary: The Technical Writer III is responsible for producing high-quality documentation related to Geographic Solutions' software that meets applicable standards and is appropriate for the intended audience. The Technical Writer will work with various internal teams, including software developers, project managers, business analysts, and other SMEs to create end-user and system administrator documentation. The Technical Writer will also be responsible for contributing to release notes, business proposals, and other collateral documents. This includes continuous review of and knowledge of the current UI systems and updating of boilerplate proposal documents. Additionally, the Technical Writer III will be responsible for providing mentorship guidance and coaching as part of their role.

Key Responsibilities:

• Proficient in creating and maintaining required end-user documents and reference materials
• Capture and maintain screenshots, flowcharts, graphics, and tables used in documents
• Edit and proofread documents to ensure correct grammar, punctuation, spelling, and page layout
• Create/index/review/edit documents that adhere to style and formatting guidelines
• Coordinate work with team members for document review purposes to ensure adherence to quality standards, deadlines, and proper procedures
• Conducts peer reviews of others' work and provides feedback
• Provides mentorship guidance and coaching of others as part of their role
• Ensures standard documentation methods are followed by staff
• Work with management to ensure that project/department milestones/goals are met and staff are adhering to approved schedules
• Maintain files and records for documentation history purposes
• Test end-user documentation against software to ensure document accuracy and completeness
• Test administrative controls (settings/parameters) and document their use/effect in the system
• Contribute to the improvement of documentation standards, tools, and processes
• Ability to organize, establish priorities, follow directions, and achieve objectives independently
• Ability to communicate with diverse levels of personnel (business analysts, project managers, developers, etc.) to discuss documentation and clarify software functionality
• Proficient in analyzing existing technical documents and specifications to determine the application's operational intent
• Proficient in interpreting technical information and documenting the information clearly and concisely
• Ability to report software anomalies encountered during documentation efforts and to suggest software changes when documentation efforts identify possible usability enhancements
• Ability to be analytical, inquisitive, and proactive
• Ability to multi-task, meet deadlines, and manage time appropriately
• Ability to receive and take positive action on constructive feedback and editorial reviews of written documentation

Work Experience / Knowledge:

• Proficiency in MS Word (2016, O365), particularly in the creation and use of styles, templates, index tags, cross-references, and complex graphics (e.g., drawing canvases, layout options, etc.)
• Proficient experience using MS Visio, MS Excel, Adobe Acrobat, TechSmith SnagIt, and MS SharePoint
• Must possess basic SQL skills to access databases and retrieve data
• Experience with Accessibility and/or Usability/User-Centered Design standards for documentation
• 10+ years of technical writing experience or equivalent combination of education and experience
• Experience with leading a team preferred.

Qualifications / Certifications:

• Bachelor's/associate degree in Technical Writing, English, Journalism, Education, Computer Science, or a related field

Special Requirements:

• Hours: Day shift. Evening and weekend hours may be required

Equal Opportunity Employer. M/F/D/V