Service Technician - Lancaster, United States - Animal Health International

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    Description

    We Are Patterson Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Philadelphia team, servicing the York/Lancaster area.

    This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.

    As a Service Technician, you will:

  • Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
  • Follow checklists, ensuring all critical parts are examined.
  • Demonstrate knowledge on the installation procedures and jobsite protocol.
  • Customer Service : Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
  • Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.
  • Additional Responsibilities:

  • Inventory Management : Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
  • Personal/Vehicle Safety : Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.
  • Job Qualifications

  • High school diploma or equivalent
  • Mechanical aptitude required
  • Requires basic computer skills and/or ability to use smart phone/tablet
  • Valid driver's license along with good driving record
  • Must be able to lift boxes and dental supplies up to 1-25 pounds