Service Trainer - Appleton, WI
4 weeks ago

Job summary
Deliver technical service training to channel partners, independent service centers and select end users. Develop and maintain training materials that improve troubleshooting and repair effectiveness for Miller welding systems.Conduct clear objective-driven service courses that maximize student comprehension retention schedule promote fill training classes. Support certify network partners. Represent ITW core values: Integrity Respect Trust Shared Risk Simplicity.
Understand needs trends drivers across key service channels GAWDA Rental Work Truck end users Collaborate with Training Service teams to develop customer-backed solutions content strategies Contribute long-range planning for training systems content.
Develop deep knowledge of all products covered in training including schematics mechanical operation troubleshooting Stay current on product failures service memos best practices Create procedures Work with Product Management Service Managers Engineering Managers to gather customer market insights divisional platform strategies Identify produce required materials Work curriculum media teams create videos scripts technical documentation Benchmark leading organizations drive continuous improvement Coordinate Technical Publications divisional teams improve developed materials Ensure centers have equipment tools safety resources Manage inventory setup Coordinate requirements for on-site customer training Apply business simplification principles tasks Communicate activities updates learnings Service team leadership Support Department goals strategy.
Job description
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