Service Desk Analyst - Atlanta, United States - Tier4 Group

Description

Job Description

Job Description

4 Month Contract located in the Battery/Truist Park area

Our growing manufacturing customer is seeking a Service Desk Analyst in the Cumberland/Atlanta to join their team.

This individual will be responsible for providing day-to-day technical support to internal staff through remote and phone interactions across North America.

Ideal candidates will have the following experience:


Soft skills:
Strong customer service and the ability to communicate with all levels of computer users from entry level to executive level
Takes ownership of assigned issues, works until resolution is complete (resources are available for help, as well as Tier 3 escalation)
Experience with an enterprise ticketing system


Technical skills:
Desktop and laptop hardware support (ability to diagnose hardware issues over phone)
Working knowledge of Active Directory, ability to add users to appropriate groups
iPad support managed via inTune
Strong Windows 10 and O365 troubleshooting skills, Outlook, SharePoint and Teams support experience
Printer troubleshooting (knowledge of driver installation, clearing print jobs).
Application Software support (included but not limited to JD Edwards, MS MFA assistance, browser based application troubleshooting)
Ability to install applications, account creation, grant permissions in a windows environment
Analyze, troubleshoot, and resolve hardware and software systems issues
Responsible for effective provisioning,

installation/configuration,

operation, and maintenance of End User Technology hardware, OS and software
Assist in escalating issues to appropriate teams while ensure prioritization and resulting resolutions meet the needs of the company
Serve as a point of contact for all company applications, laptop, and printer user issues
Ideally 3-5 years experience

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