Credit & Collections Clerk - Winfield, United States - William Newton Hospital

Description

Job Type

Part-time

Description

Shift: Monday - Friday 9a-1p

Job Summary: Responsible for monitoring patient accounts for delinquency. Contacts patients/responsible party with outstanding balances to make payment arrangements. Answers patient account questions. Performs minor secretarial duties. Participates in the department's performance improvement and continuous quality improvement (CQI) activities. Posts credit card payments to patient accounts and follows up on various reports.

Job Duties & Responsibilities:

• Follows set guidelines for all credit and collections activities of the hospital and monitor patient accounts for delinquency.
• Follows established credit and collection policies of the hospital.
• Follows up on patient accounts after all insurance has paid and account is considered self-pay. Responsible for all self pay accounts with no insurance.
• Answers questions from patients/families concerning accounts by telephone or in person.
• Contact guarantors with outstanding balance to make payment arrangements. Refers individuals to local/state agencies for financial assistance as needed.
• Recommends patient accounts to be placed with an outside collection agency or attorney.
• Maintains a close working relationship with credit/collections manager, collection agencies and attorneys.
• Utilized available resources to confirm and post patient payment.
• Contact patients or other approved entities to obtain updated information for mailing of statements.
• Contact patients for collection of estimated patient responsibility on scheduled procedures.
• Treats patients/families with respect; maintains confidentiality.
• Demonstrates a good working relationship within the department and with other departments.
• Demonstrates the ability to be flexible and organized in stressful situations.
• Operates equipment safely and correctly.
• Accepts other duties as assigned.

• Adheres to dress code, appearance is neat and clean.
• Completes annual education requirements
• Maintains regulatory requirements, including all state, federal and CMS regulations.
• Maintains and ensures patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Attends staff meetings and department in-services, as scheduled.
• Takes advantage of educational opportunities as offered.
• Represents the organization in a positive and professional manner.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, vision, core values, ethics and goals of the facility, adhering to the Standards of Performance.
• Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.
• Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control.

• High School graduate or equivalent preferred.
• A minimum of six months experience in clerical accounting and clerical procedures.
• Knowledge of bookkeeping and accounting procedures.
• A minimum of one year experience in credit and/or collections for a healthcare facility, preferred.