-
Service Manager Trainee
4 weeks ago
Icahn Automotive Tallahassee, United StatesIcahn Automotive North Monroe St [Store Manager Trainee] As a Service Manager Trainee at Icahn Automotive, you'll: Be responsible for the effective overall operation of the store and service center through motivational leadership; Deliver expected sales and customer Service throu ...
-
Convention Services Manager
3 weeks ago
Transformation Hospitality Solutions Tallahassee, United StatesTransformation Hospitality Solutions (THS), a hospitality consulting company provides task force, task force to direct hire and direct hire services. THS has delivered over 13,000 projects, supplying talent to 400 hotels, servicing 412 cities across 44 states. THS has worked with ...
-
Career Services Manager
3 weeks ago
The Stepping Stones Group, LLC Tallahassee, United StatesThe Stepping Stones Group Career Services Manager (Recruiter) Position · The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the c ...
-
Manager Emergency Services
3 weeks ago
HCA Florida Capital Hospital Tallahassee, United StatesDescription · Introduction · Are you ready to manage in a new era as a Manager Emergency Services where building a healthier tomorrow is more than a job? Our HCA Florida Capital Hospital team is committed to partnership, innovation, legacy and improving more lives in more ways. ...
-
Manager of Social Services
2 weeks ago
Tallahassee Memorial HealthCare Tallahassee, United StatesWHO WE ARE & WHAT WE DO: · Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect t ...
-
Guest Services Manager
2 weeks ago
Vacasa Tallahassee, United States**Guest Services Manager** · at Vacasa · Miramar Beach, FL · **Why Vacasa** · We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North ...
-
Territory Service Manager
3 weeks ago
Zodiac Pool Systems Tallahassee, United States**Description** · Territory Service Manager · and would love to talk to you · We are a leader in the global pool industry. · Our portfolio includes some of the most trusted brands; we offer our customers an expansive array of products across both the residential and commercial ...
-
Resident Services Manager
1 week ago
Landmark Properties Tallahassee, United StatesJob Description · The Resident Services Manager's primary goal is to assist the Community Manager with the property's daily operations and management, with a detailed focus on account receivables and servicing our residents. The Resident Services Manager places our residents' ne ...
-
Financial Services Manager
5 days ago
Crown Auto Group Tallahassee, United StatesWe have an immediate opening for a Financial Services Manager with Capital EuroCars MB, Jaguar Landrover BMW of Tallahassee Fl. · The Ideal candidate will have highline experience preferably with Jaguar Landrover and or Mercedes Benz · The successful Finance and Insurance Manag ...
-
Guest Services Manager
2 weeks ago
Wyndham Hotels & Resorts Tallahassee, United StatesLocation: · Clearwater Beach, FL, US · Wyndham Grand · is now seeking a Guest Services Manager · to join our team at the Wyndham Grand Clearwater Beach · location in Clearwater , Florida .**Job Summary** · The Guest Services Manager Level 1 is responsible for ensuring the ope ...
-
Client Services Manager
3 weeks ago
Sedgwick Tallahassee, United StatesTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
-
Guest Services Manager
2 weeks ago
Caribe Royale Tallahassee, United States**Location:** · Caribe Royale, Orlando, FL · Job Responsibilities: · * Assist in overseeing the operations of the Front Office to include front desk, bell stand, valet, paid parking, and PBX · * Assist with guest check-ins as necessary · * Ensure every guest interaction is perso ...
-
Sbarro - Food Service Manager
5 days ago
cumberlandfarmsinc Tallahassee, United StatesAre you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in food service? Do you thrive in fast paced environments? · Then you may be the perfect addition to our team · What We Offer: · Competitive Wage ...
-
Sbarro - Food Service Manager
5 days ago
Cumberland Farms Tallahassee, United States: · Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in food service? Do you thrive in fast paced environments? · Then you may be the perfect addition to our team · What We Offer: Competitive Wa ...
-
Project Manager, CEI Services
1 day ago
Stantec Tallahassee, United StatesProject Manager, CEI Services R ) · Description · We create great places and the connections that keep people and goods moving-whether by car, bus, train, plane, or their own two feet. Working within the context of the communities we serve, we provide construction engineering and ...
-
Administrative services Manager I
3 days ago
State of Florida Tallahassee, United StatesRequisition No: 828005 · Agency: Department of Law Enforcement · Working Title: ADMINISTRATIVE SERVICES MANAGER I · Pay Plan: SES · Position Number: · Salary: $65,000.000 · Posting Closing Date: 05/22/2024 · Total Compensation Estimator Tool · ADMINISTRATIVE SERVICES MANAGER I ...
-
Fire Administrative Services Manager
1 week ago
Town of Jupiter Tallahassee, United StatesThe purpose of this classification is a senior-level executive role that will serve as the data analyst, accreditation manager, and Insurance Services Office (ISO) liaison for the Jupiter Fire Rescue Department. The Fire Administrative Services Manager is considered a facilitator ...
-
administrative services manager i
3 days ago
My Florida Corp Defunct Tallahassee, United StatesADMINISTRATIVE SERVICES MANAGER I · Date: May 17, 2024 · Location: · TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US ...
-
Overnight Guest Services Manager
1 week ago
Wyndham Hotels & Resorts Tallahassee, United States** Overnight Guest Services Manager** · Location: · Clearwater Beach, FL, US · Property Name: · Wyndham Grand Clearwater Beach · Req Id: · 18939 · Wyndham Grand · is now seeking a Overnight Guest Services Manager · to join our team at the Wyndham Grand Clearwater Beach · l ...
-
Associate Manager, Clinical Health Services
2 weeks ago
CVS Tallahassee, United StatesThe Associate Manager, Clinical Health Service will oversee the implementation of healthcare management services for assigned functional area. Fundamental Components - Implements clinical policies & procedures in accordance with applicable regulatory Associate Manager, Clinical, ...
Guest Services Manager - Tallahassee, United States - Omni Hotels
Description
OverviewAmelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job DescriptionThe
Guest Experience Manager
is responsible for developing relationships with Select Guest members and act as a point of contact for them.
This position will oversee the Concierge Department and is responsible for their continuous training.
This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Reservations, Front Desk, PBX, Guest Services, Activities, Spa, Housekeeping and Food and Beverage.
ESSENTIAL FUNCTIONS
Lead training for new associates on the Select Guest programs as appropriate for each job function
Conduct monthly Loyalty Ambassador meetings with the Operations team
Act as the point of contact for all Select Guest members for the hotel; communicate special needs to the Operations team
Create relationships with current and prospective Select Guest members and follow through with any complaints
Ensure professional standards of behavior in the concierge department
Monitor the standards of work, working practices, productivity for associates in the department
Conducts MOS audits according to Omni standards
Establish and maintain effective all-round control of the department through delegation and co-ordination.
Work closely with management and subordinates, stimulating motivation and sense of group satisfaction
Liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages
Communicate directly with guests, both in person and by telephone
Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest
Provide travel routes and transportation services, area maps, brochures and other literature
Arrange amenities, tickets, bookings, appointments and reservations for guests
Schedule pre-arrival calls accordingly and spot checks proper execution
HOTEL SPECIFIC FUNCTIONS:
Cross-training in Reservations, Front Desk, PBX, Guest Services, Activities, Spa, Housekeeping and Food and Beverage.
Knowledge of related departments, especially F&B Outlets, Spa and Golf
MARGINAL FUNCTIONS:
Respond to any reasonable task as assigned by supervisor or manager
Assist in other departments as needed
Attend monthly departmental meetings
Participate in property MOD and Lobby Ambassador schedule as needed
Ability to stand for extended periods of time
TOOLS/
EQUIPMENT:
Computer/copier and printer; fax machine
Phone system
Radio
Given gift card machine
Pens and paper
Qualifications
QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)
Excellent oral and communication skills
Be able to Stand for 8 hours
Computer proficiency
Excellent knowledge of local community and surrounding areas.
Excellent problem-solving skills and organizational skills.
Able to operate Open Table, Go-Concierge, Opera, software programs.
Able to multi-task and handle guest concerns according to a 5-diamond service level.
Omni Hotels & Resorts is an equal opportunity employer.
The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
#J-18808-Ljbffr
