Office Manager - Rochester - Pro-Tech

Description

Company Description

Pro-Tech Manufacturing & Distribution INC. is a leading manufacturer of durable, reliable and affordable snow pusher attachments designed to help snow professionals work more efficiently, safely, and profitably. Pro-Tech is deeply committed to the snow and ice management industry; everything we do, from product design and manufacturing to training and support, is focused on helping our customers succeed in the field. We believe that reliability, safety, and efficiency are non-negotiable, and we back that belief with rugged products, responsive customer service and an industry leading 10-year warranty.

Pro-Tech operates through a strong and growing network of authorized dealers across North America. This dealer-first approach ensures our customers have the availability, accessibility, affordability, and quality they need, wherever they operate. Our dealers are trusted partners, and we invest heavily in their success through product knowledge, training, and ongoing support.

Role Description

This is a full-time, on-site Office Manager position based in Rochester, NY. The Office Manager will be responsible for supporting daily administrative, operational, and organizational functions that help maintain efficient business operations across the company.

The role focuses on supporting internal workflows, office systems, and communication coordination within Pro-Tech Manufacturing & Distribution. The Office Manager will help ensure administrative accuracy, professional customer interactions, and structured internal processes that support both office and production operations within the organization.

Key responsibilities include managing general office administration, supporting financial and human resource documentation workflows, coordinating scheduling activities, maintaining office supply and vendor relationships, and assisting leadership with internal communications and reporting.

This role will also be responsible for maintaining organized record systems, supporting sales, customer and dealer correspondence when needed, assisting with invoice and payment processing coordination, and helping ensure compliance with internal administrative policies.

This position requires strong organizational skills, attention to detail, professionalism in communication, and the ability to manage multiple administrative priorities. The ideal candidate will combine operational discipline with a service-oriented mindset to support company efficiency, workplace structure, and team collaboration.

Qualifications

• Associate's degree in Business Administration, Office Management, Accounting, or a related field preferred.
• 3+ years of experience in office administration, operations support, or organizational management, preferably within a manufacturing or industrial business environment.
• Strong organizational and time management skills with the ability to manage multiple administrative workflows simultaneously when applicable.
• Proficiency in Microsoft Office applications.
• Basic understanding of accounting or financial administrative processes including invoice coordination, record keeping, or payment documentation.
• Ability to maintain organized physical and digital filing systems.
• Strong verbal and written communication skills with a professional customer service mindset.
• Experience supporting internal teams, leadership staff, or cross-functional operational activities.
• Attention to detail with a focus on administrative accuracy and process consistency.
• Ability to handle confidential information responsibly and professionally.
• Familiarity with business operations within an industrial or manufacturing environment is preferred.
• Basic understanding of supply management, vendor coordination, and facility support functions.

Professional Competencies

• Professional Communication

Intuitively applies sophisticated verbal, non-verbal, and written skills to ethically and effectively exchange clear, concise messaging and meaning across all channels and audiences. Persuasively influences positive outcomes.

• Trust Building

Intentionally and proactively cultivates a reliable, transparent environment that fosters psychological safety, respect, and mutual confidence. Demonstrates vulnerable accountability and consistent action to build rapport and restore trust when needed. 

• Employee & Team Collaboration (Intra-Team Focus)

Actively contributes to a high-performing team environment by leveraging personal strengths and supporting a shared workload framework. Collaborates effectively with teammates to achieve collective goals and participates in team decision-making processes.

• Professional Maturity

Consistently demonstrates advanced self-regulation, strategic foresight, and ethical conduct to drive organizational success and cultivate a resilient, high-performing culture.

• Proactive Leadership

Anticipates and evaluates future challenges, opportunities and risks and then initiates decisive action that adapts and innovates to positively shape outcomes.

• Continuous Improvement

Seeks continuous improvement in processes, products, and performance by contributing to teams with a learning culture to identify waste and the cost of loss opportunity, enhance efficiency, and deliver sustainable value through data-driven incremental changes.

Technical Competencies

·      Office Productivity Software Proficiency

Ability to effectively use Microsoft Office applications including Word, Excel, Outlook, and PowerPoint to support administrative workflows, reporting, communication, and document preparation.

·      Administrative Workflow Coordination

Experience managing daily office operations including scheduling, correspondence management, document processing, and internal communication support.

·      Accounting and Financial Administrative Support

Understanding of basic accounting workflows including invoice coordination, payment documentation, expense tracking, and financial record organization.

·      Record Management and Filing Systems

Ability to maintain structured physical and digital recordkeeping systems to ensure information accessibility, accuracy, and compliance.

·      Vendor and Supply Coordination

Experience managing office supply inventory, coordinating vendor relationships, and supporting procurement of administrative materials.

·      Customer and Dealer Communication Support

Ability to support professional communication with customers and dealer partners when administrative interaction is required within Pro-Tech Manufacturing & Distribution.

·      Basic Data Entry and Reporting

Ability to maintain administrative databases, update operational records, and support internal reporting requirements.

·      Confidential Information Management

Understanding of proper handling of sensitive company, financial, or personnel information.

·      Process Organization and Workflow Support

Ability to help maintain structured administrative processes that support operational consistency across departments.

·      Time Management and Task Prioritization

Ability to manage daily administrative responsibilities, respond to internal requests, and maintain workflow efficiency while supporting organizational needs.

·      Internal Team Support and Communication

Professional interaction with leadership, production teams, sales personnel, and external partners when required.