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    Weekend Homecare Utilization Assistant, VNA of Cape Cod - Plymouth, United States - Cape Cod Healthcare Inc.

    Cape Cod Healthcare Inc.
    Cape Cod Healthcare Inc. Plymouth, United States

    2 days ago

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    Description

    • Work closely with the Clinical Team Managers and the Home Care Utilization Navigator in the following: a. Ensure all clinicians on team consistently meet productivity expectations.
    b. Visit utilization/coordination of patient-centered care.

    c. Coordination/scheduling of IDTs.


    • Review initial admission information to provide required clinical documentation to
    providers for authorization, utilization, and payment.


    • Tracking of medical documents for commercial insurances and Medicaid to ensure patient schedules and authorizations are compatible.
    • Continually provides managed care organizations with clinical documentation to comply with payer' requirements to obtain reimbursement.
    • Follows through in a timely manner to request/obtain service authorizations per the insurance defined procedures.
    • Processes reconsiderations and appeals of denials for service as appropriate. Review ongoing retroactive reimbursement issues.
    • Maintains updated managed care/reimbursement manuals.
    • Interprets agency policies and criteria for service to insurers, fiscal intermediaries, patients/families, physicians, and the public.
    • Ensure compliance of home health aide (HHA) supervisions when HHAs are referred on certified home care patients.
    • Ordering of supplies for patients/field staff.
    • Organizes and monitors skills checklist of clinicians on team.
    • Maintain knowledge of JCAHO and DPH regulations as well as agency policies and procedures.
    • Communication with patients to discuss and collaborate schedule of certified nursing, therapy, and medical social work visits.
    • Notifies client/family of schedule changes.
    • Scheduling of all clinicians in the team to ensure they meet their daily productivity expectations.
    • Controls and monitors schedule changes and works closely with the team to ensure efficient and coordinated high quality patient care.
    • Fielding phone calls emails, etc. from clinicians regarding their schedules.
    • Daily collaboration with Clinical Team Managers, Home Care Utilization Navigator, paraprofessional department, and clinicians to promote high-quality patient-centered care.
    • All other duties as assigned.
    Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects VNA's commitment to


    CARES:
    compassion, accountability, respect, excellence and service.


    • High school graduate or equivalent required.
    • General knowledge of home care preferred.
    • Some knowledge of insurance authorization/utilization process for home care preferred.
    • Outstanding customer service and interpersonal skills.
    • Must work well in a team setting which will promote the quality and efficiency of the team which positively impacts patient-care.
    • Exceptional time management and organizational skills.
    • Ability to perform detailed work independently without constant supervision in a fast paced environment.
    • Must demonstrate efficient computer and technology skills.

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