Call Center Agent - Sulphur Springs, United States - i3 Verticals, Inc.

    i3 Verticals, Inc.
    i3 Verticals, Inc. Sulphur Springs, United States

    1 month ago

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    Description

    JOB TITLE:
    Call Center Agent


    DEPARTMENT:
    Public Sector


    REPORTS TO:
    Director of Operations/Call Center Supervisor


    SUPERVISORY RESPONSIBILITIES:
    None


    JOB LOCATION:
    Sulphur Springs, Texas


    TRAVEL:
    none


    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Making and/or receiving calls from defendants
    • Answer incoming calls from customers across i3 Verticals
    • Provide guidance to defendants on payment options for delinquent cases
    • Maintain record of defendants on payment plans with GHS
    • Process return mail and mark as bad address in GHS system
    • Skip tracing for good address and phone numbers as scheduled/needed
    • Assist with morning mail and afternoon mail duties as needed
    • Assist with weekly mailer as needed
    • Assist Call Center Supervisor and Operations Manager with office tasks as needed

    MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

    • High School Diploma
    • Basic computer knowledge and keyboarding skills
    • Basic math skills
    • Ability to troubleshoot minor issues
    • Ability to use reasoning and deduction to locate accurate information
    • Must be able to maintain focus and be self-motivated

    PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

    • Computer experience preferred
    • Bilingual preferred but not required