No more applications are being accepted for this job
- Making and/or receiving calls from defendants
- Answer incoming calls from customers across i3 Verticals
- Provide guidance to defendants on payment options for delinquent cases
- Maintain record of defendants on payment plans with GHS
- Process return mail and mark as bad address in GHS system
- Skip tracing for good address and phone numbers as scheduled/needed
- Assist with morning mail and afternoon mail duties as needed
- Assist with weekly mailer as needed
- Assist Call Center Supervisor and Operations Manager with office tasks as needed
- High School Diploma
- Basic computer knowledge and keyboarding skills
- Basic math skills
- Ability to troubleshoot minor issues
- Ability to use reasoning and deduction to locate accurate information
- Must be able to maintain focus and be self-motivated
- Computer experience preferred
- Bilingual preferred but not required
Call Center Agent - Sulphur Springs, United States - i3 Verticals, Inc.
i3 Verticals, Inc.
Sulphur Springs, United States
1 month ago
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Description
JOB TITLE:
Call Center Agent
DEPARTMENT:
Public Sector
REPORTS TO:
Director of Operations/Call Center Supervisor
SUPERVISORY RESPONSIBILITIES:
None
JOB LOCATION:
Sulphur Springs, Texas
TRAVEL:
none
ESSENTIAL DUTIES & RESPONSIBILITIES:
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):