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  • Shift Operations Manager - Miami - Quantfury

    Quantfury
    Quantfury Miami

    4 days ago

    Quantfury background
    Description

    Spanish Shift Operations Manager

    We are seeking a seasoned professional to fill the role of Spanish Shift Operations Manager, overseeing our Product Communication Specialists and ensuring the smooth operation of our platform.

    Key Responsibilities:

    • Oversee the day-to-day activities of the Product Communication Specialist team, ensuring that all tasks are completed with precision and urgency.
    • Manage the product communication team to ensure effective handling of user feedback, inquiries, and complaints.
    • Process customer withdrawals accurately and in a timely manner.
    • Audit customer refund calculations conducted by Product Communication Specialists to ensure accuracy and compliance.
    • Ensure all KPI goals for the team are being met and take corrective action when necessary.
    • Detect and report technical problems to the IT department, ensuring swift resolution.
    • Manage the closure of customer accounts, following all necessary procedures.
    • Send compliance-related messages to customers, ensuring that all communications are clear, accurate, and in line with regulatory requirements.
    • Verify customer IDs and handle sensitive information with the utmost care.
    • Provide leadership and support to the team, fostering a high-performance culture and driving continuous improvement.

    Job Requirements:

    • At least five (5) years of experience in trading stocks, futures, or a related field, with a preference for individuals with prior management experience.
    • A Bachelor's Degree in Finance or a related field is strongly preferred.
    • Extensive knowledge of financial markets, including cryptocurrencies, commodities, equities, foreign exchange, and futures.
    • Proven leadership skills, with the ability to manage and motivate a team in a high-pressure environment.
    • Exceptional written and verbal communication skills in both English and Spanish; fluency in additional languages is a strong advantage.
    • High level of proficiency with computers (PC) and trading platforms.
    • Strong problem-solving skills, with the ability to think critically and make informed decisions quickly.
    • Resilience, determination, and the ability to maintain focus under pressure.

    About Us

    QF Analytics LLC is a fintech company that develops and supports one of the world's fastest-growing online trading platforms, with a monthly trading volume exceeding $15 billion.


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