Client Services Coordinator - Bothell
21 hours ago
Job description
Position Type: Salaried, Full-Time
Overview
We're looking for a highly organized, customer-focused Client Services Coordinator to serve as the central hub of our day-to-day operations. This role is the first point of contact for customers and the coordination engine that keeps schedules, communication, and follow-ups moving smoothly. You are not a manager and you do not have direct authority—but you own the flow.
If you thrive on communication, organization, and keeping multiple moving parts aligned, this role is for you.
What You'll Do
- Serve as the first point of contact for customers via phone, Google, Yelp, Houzz, Thumbtack, and Angi's List
- Respond quickly to inquiries, get customers on the phone, understand their needs, and schedule appointments
- Act as the primary customer liaison, guiding customers from initial contact through booking and follow-up
- Coordinate job schedules by working with customers and field teams to confirm availability
- Track daily job progress and follow up with crews as work is completed
- Handle customer follow-ups after estimates, approvals, and completed jobs
- Convert inbound messages and emails into scheduled work (non-lead marketing emails excluded)
- Manage day-to-day office coordination, ensuring nothing falls through the cracks
- Perform light website updates and occasional social media posts
- Assist with basic payroll entries and administrative support
- Maintain clear communication between customers, office, and field teams
Expectations
- This is a salaried position with ownership of coordination responsibilities
- You are expected to handle phones and communication as the primary contact
- Availability may extend beyond standard hours when coordination is required
- This role requires strong follow-through and accountability
Qualifications
- Bachelor's degree or relevant professional experience
- Or—if you're sharp as a tack and confident you can own this role—we encourage you to apply
- Strong communication skills (phone, email, messaging platforms)
- Highly organized with the ability to manage multiple tasks simultaneously
- Comfortable speaking with customers and guiding conversations
- Problem-solver mindset with attention to detail
Requirements
- Valid driver's license
- Reliable personal vehicle
Preferred (Not Required)
- Experience with CRMs such as Housecall Pro, JobNimbus, or Jobber
- Familiarity with help desk or ticketing systems
- Prior experience in customer service, coordination, or office operations
Compensation & Benefits
- Salary: $46,800 annually + bonus
- Bonus: Profit-sharing performance bonus
- Medical and dental benefits
- Significant room for growth and advancement as the company expands
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