Car Wash Network Technician II - Milwaukie, United States - WASHMAN LLC

Description

Washman Car Wash is hiring for a Network Technician II to maintain, expand, and secure the computer network systems. This person works, implements, and supports the current and future network needs required by the business.

You will monitor and maintain the organization's network by troubleshooting network systems when necessary and making improvements to the network as needed. You will also ensure the organization maintains Payment Card Industry (PCI) compliance. This position requires travel between car wash locations and HQ offices as needed and field work at sites to help maintain and update the IT infrastructure.

Network Technician II Position Responsibilities

• Install and/or support – computers, AV devices, phones, printers, Wi-Fi, ethernet, IP, DNS and DHCP. Office 365 products (teams, SharePoint, One Drive, Outlook etc.) Jira, Windows 10, engineering programs, cloud services like Box, NetSuite, Adobe.
• Install, configure, and maintain network devices and service including routers, firewalls, switches, voice equipment, UPSs, VPN, etc.)
• Install and trace cables (i.e. CAT5e and CAT6 wires)
• Assist in establishing and enforcing adherence to network and security policies, standards, and procedures.
• Remotely troubleshoot issues via calls, shared screens, quick assist.
• Monitor system access, resource utilization, and performance.
• Perform maintenance and upgrades.
• Troubleshoot and diagnose network problems and outages.
• Report network operational status, including incidents, violations, and security deficiencies to management within IT and outside the organization.
• Manage projects related network maintenance, including vendor resources.
• Provide Tier 2-3 level support including on-call support and the possibility of flex hours based on business needs.
• Document brief guides, instructions, and general communications for departmental or company-wide use.
• Identify processes improvement opportunities and work with internal stakeholders to implement solutions.
• Manage and/or support ad hoc projects.
• Assist and manage the first line of support for end-user requests with POS/Tunnel Control hardware/software issues at all Washman sites.
• Create and maintain list of IT issues by importance.

Compensation details: Yearly Salary

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