- Enhances the guest experience by providing exceptional service.
- Cleans floors (vacuum, mop, shampoo); spot cleaning as necessary
- Monitors ash/trash containers, cleaning and removing trash as necessary
- Cleans ashtrays
- Cleans glass surfaces
- Cleans restrooms
- Cleans slot bases/machines; pushes in slot chairs
- Greets 7 interacts with guests when appropriate
- Uses cleaning chemicals as instructed
- Uses safety equipment as required
- Communicates all maintenance issues to supervisor.
- Executes daily cleaning projects.
- Collects/secures lost-and-found articles.
- Restocks storage closets daily.
- Trains new employees as needed.
- Establishes and maintains close working relationships with all Dover Downs employees to ensure maximum cooperation, productivity, morale and guest service.
- Adheres to department and property policies and procedures.
- Represents Bally's Hotel and Casino in the most positive manner with guests, co-workers, managers, and vendors.
- Control inventory of supplies.
- Maintains knowledge of the property.
- Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, as well as reducing costs.
- Works safely, following all established safety rules and regulations.
- Communicates effectively with co-workers, supervisors and guests.
- Follows all relevant policies and procedures.
- Complies with the company's recycling program standards.
- Provides exceptional customer service
Additional Functions
- Performs other duties as assigned.
Requirements/Education
- High school diploma, GED, or equivalent experience preferred.
- Must be able to understand and communicate in English and possess good communication skills.
- Must be friendly and cooperative.
- Must be able to work independently.
- Must be reliable and have initiative.
- Good judgement and common sense.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must present an overall professional appearance and report to work in appropriate attire.
The Above Description Denotes Some Of The Specific Characteristics Which Are Necessary To Perform The Principal Functions Of The Job And Are Not Intended To Be A Description Of All Work Requirements That May Be Inherent In The Position.
Dover Downs, Inc. Is An Equal Opportunity Employer.
Addendum To Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
X
Pull ( 350 pounds)
X
Bend
Color Perception
X
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift ( 50 pounds)
Taste
X
Clear Speech / Talking
X
Carry ( 50 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
Walk for Extended Periods
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
X
Push ( 350 pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
Reading – Simple
Writing – Simple
Advanced Math Skills
Reading – Complex
Writing – Complex
Analysis / Comprehension
Clerical
Basic Math Skills
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
X
Works Alone
Extreme Heat
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
X
Extreme Noise
X
Fumes / Odors
X
Face-to-Face Contact
X
Mechanical Equipment
Hazardous Materials
X
Inside
X
Electrical Equipment
X
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Source: Hospitality Online
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