- Monitor phone, activation, email inboxes, and ticket queues
- Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Answer escalated calls from Merchants and Master Agents
- Analyze customer's needs, troubleshoot technical issues and provide appropriate solution
- Team Management
- Responsible to assist in meeting team goal service levels
- Live monitoring of CSR phone calls
- Develop and maintain a good relationship with customers, Master Agents and employees
- Assist in CSR inquires
- Escalate tickets to IT, Product, UI/UX, Sales, and Product Management
- Other duties as assigned
- Associate degree or equivalent experience.
- Ability to multi-task and work under pressure
- Strong technical and computer skills
- Ability to work directly with upper management
- Patient and passionate personality
- Communication skills
- Ability to work in a fast-paced environment
- Professional attitude towards customers and direct reports.
- Fluency in Spanish a bonus
- Paid Time Off
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
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Postal Clerk
1 week ago
US Postal Recruitment DublinThe Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. · Paid vacationPaid sick leavePaid holidays ...
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Postal Clerk
2 days ago
US Postal Recruitment DublinThe Postal Service is hiring for various positions nationwide with no experience required. · Benefits include paid vacation, sick leave, holidays, health insurance and life insurance. · There are many different positions available in retail locations, mail distribution centers an ...
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Postal Clerk
1 week ago
The Postal Service DublinThe Postal Service is hiring postal clerks nationwide with many positions available. · Clerk – Clerks sell stamps, · take incoming mail, · sort · and distribute · the mail in addition to other clerical functions.This position also assists the public with general mailing needs. · ...
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Postal Mail Processor
1 week ago
Postal Source DublinThe Postal Service is hiring for various positions nationwide. No experience is required, and paid training is provided. The job openings range from $24.63 to $39.27/hour with an average pay of $72,400/year and full benefits. · The Postal Service employs nearly 1 million people a ...
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Janitorial Crew Lead
2 weeks ago
Only for registered members Dublin Full timeJoin a fast-paced, growing, and exciting company full of great opportunities. · Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our Janitorial Services Team as a Janitorial Crew Lead. · ...
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Travel CT Technologist
1 week ago
Malone Healthcare - Nursing Dublin Freelance+We are seeking a travel CT Technologist for a 13 week assignment in Dublin, Georgia. The specialist will work 40 hours per week with a 10 hour shift. · +Specialty: CT Technologist · Discipline: Allied Health Professional · +Benefits ...
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DSP-Brentwood CA
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Redwood Family Care Network Dublin· Looking to take the next step in your DSP career?Sunday–Thursday | 2:00 PM – 10:00 PMLead With Heart. Support With Purpose.We provide person-centered residential and community-based services for individuals with intellectual and developmental disabilities.Maintain a clean, saf ...
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Telemedicine Physician
4 days ago
QuickMD DublinWe are seeking dedicated, patient-focused physicians licensed in at least one state to join our team. · Provide exceptional virtual care. · Deliver compassionate, patient-centered care. · Collaborate with physicians and nurse practitioners to ensure comprehensive patient care. · ...
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Truck Driver Company
2 weeks ago
Only for registered members DublinCDL A LOCAL (HOME DAILY) TRUCK DRIVERS – WORK LIFE BALANCE. Western Dairy Transport (WDT), the nation's leading milk and dairy hauler, with over 55 years' experience WDT continuously improves by offering our drivers cutting-edge trucks, advanced technology, competitive pay, and c ...
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Truck Driver
1 week ago
XPO Dublin+ · Safely operate a tractor-trailer combination and provide excellent service to customers. · + Load and unload freight · Generate sales leads · ...
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House Parents
1 week ago
Milton Hershey School DublinMHS is hiring married couples to serve as · Full-time Flex Houseparents. Couples reside in on-campus student homes and provide care, guidance, · supervision and support for students. · ...
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Sales Development Representative 2
1 month ago
Only for registered members Dublin+The Sales Development Rep-2 (SDR-2) is responsible for executing on initial steps associated with the sales process. · +Research and build call sheets of targeted customers in the market by leveraging tools like Linked In and resources including Candidates and current Consultant ...
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Retail Sales Associate/Spa Sales Consultant
1 week ago
Only for registered members DublinWe are looking for an engaging, outgoing individual to lead sales and customer service for our clients and members. · ...
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Branch Manager
1 week ago
Only for registered members DublinOur client is hiring branch managers to join their Consumer Small Business Banking division in line with their commitment. · ...
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Truck Driver
1 week ago
XPO DublinOperate a tractor-trailer combination for up to 11 consecutive hours in all types of weather safely transporting hazardous/non-hazardous materials. · Lift objects of various shapes sizes and weights frequently up to 50 lbs occasionally greater than 75 lbs · ...
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Warehouse Lead
4 weeks ago
Only for registered members DublinResponsible for loading and unloading freight accurately, inventory control, rotation and inspection. · ...
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Commissioning Manager
2 weeks ago
Only for registered members DublinWe are a growing company and currently operate in multiple countries across Europe and we have active offices in Germany, Poland, Finland, France, Italy and the Netherlands. · As the Commissioning Manager you will be pivotal in overseeing the safe timely and efficient design inst ...
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Yard/Warehouse Rep I
1 week ago
Only for registered members DublinThe Yard/Warehouse Rep I receives, stocks, ships, orders and counts inventory items.This is an entry level position that is responsible for the safe operation of a forklift in order to stock all lumber and building materials. · ...
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Lead Technician
3 weeks ago
Only for registered members DublinWe are looking for a Lead Technician to bring deep expertise in residential pre-wire, programming, and service to our San Francisco location.About BRAVAS: At BRAVAS we transform homes into extraordinary living experiences. · ...
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Senior Purchasing Agent
1 week ago
Only for registered members DublinCome join one of the fastest-growing independently owned distributors in Northern California. Alameda Electrical Distributors & California Service Tool is looking for a full-time Senior Purchasing Agent to join our ALCAL team. · The Senior Purchasing Agent leads inventory repleni ...
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Pharmacy Technician
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Only for registered members DublinVytlOne (formerly Maxor National Pharmacy Services Corporation) is seeking a highly competent, customer service oriented per diem (PRN) Pharmacy Technician to work in the Santa Rita Jail Pharmacy. · The Pharmacy Tech must have good working knowledge of general responsibilities of ...
customer service lead - Dublin - T-Cetra
Description
Customer Service Team Lead - Night Shift
Location: Dublin, Ohio
Full-time, Hourly
Department: Operations
Reports to: Customer Service Manager
Hybrid (combo of in-office and remote)
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today
T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and monitor any new processes and procedures. Including:
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Postal Clerk
US Postal Recruitment- Dublin
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Postal Clerk
US Postal Recruitment- Dublin
-
Postal Clerk
The Postal Service- Dublin
-
Postal Mail Processor
Postal Source- Dublin
-
Janitorial Crew Lead
Full time Only for registered members Dublin
-
Travel CT Technologist
Freelance Malone Healthcare - Nursing- Dublin
-
DSP-Brentwood CA
Redwood Family Care Network- Dublin
-
Telemedicine Physician
QuickMD- Dublin
-
Truck Driver Company
Only for registered members Dublin
-
Truck Driver
XPO- Dublin
-
House Parents
Milton Hershey School- Dublin
-
Sales Development Representative 2
Only for registered members Dublin
-
Retail Sales Associate/Spa Sales Consultant
Only for registered members Dublin
-
Branch Manager
Only for registered members Dublin
-
Truck Driver
XPO- Dublin
-
Warehouse Lead
Only for registered members Dublin
-
Commissioning Manager
Only for registered members Dublin
-
Yard/Warehouse Rep I
Only for registered members Dublin
-
Lead Technician
Only for registered members Dublin
-
Senior Purchasing Agent
Only for registered members Dublin
-
Pharmacy Technician
Only for registered members Dublin