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International Academic Program Advisor - Syracuse, United States - Syracuse University
Description
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
S4
FLSA Status
FLSA Status
Exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Job Type
Full-time
Campus
Unionized Position Code
Not Applicable
Job Description
With their knowledge of Syracuse Abroad's extensive portfolio of academic programs (curriculum, experiential learning opportunities, levels of student services/support, more), the International Academic Program Advisor guides students to select the overseas academic program in line with their academic, professional, and personal goals (while also maintaining focus on broader unit yield and University retention goals).
Using good judgment and sensitivity, the Advisor provides high levels of support to diverse student populations to meet the challenges and opportunities of studying in different cultural contexts including playing a front-line role in fielding and managing complex student academic, mental/physical health, interpersonal, housing, and other issues that arise, managing confidential information in a professional manner, developing/maintaining more collaborative relationships with campus academic advisors and other University personnel, and developing/delivering pre-departure programming to ensure students are prepared for their abroad experience.
Also responsible for admissions processing, and supporting student recruitment and engagement efforts on campus and nationally, which includes organizing and delivering information sessions/presentations, participation in/presentations at conferences and study abroad fairs, liaising with partner institutions, etc.
QualificationsExperience in academic advising and/or student services an asset.
Experience living, working or study abroad preferred.
Job Specific Qualifications
Superior interpersonal, written and verbal communication skills essential.
Excellent time management and organizational skills.
Experience working with diverse populations.
Ability to manage confidential records discretely and professionally.
Ability to work well independently and within a team.
Strong proficiency in Microsoft Office (esp Excel); comfortable navigating database systems, and working with modern communication tools (blogs, social media, video, etc.).
ResponsibilitiesProgram Advising/Student Services:
Advise students regarding the correct program per their academic, professional, and personal goals with consideration of curricular interests, degree requirements and progress, language learning, experiential learning opportunities, budget, and financial aid status.
Develop and maintain collaborative relationships with SU academic advisors to assist with shared retention and progress toward students' degree completion.
In line with best practices and in collaboration with staff on campus and abroad (Syracuse/partner institutions), offer outstanding student service and support (advising, admissions, pre-departure, overseas, re-entry).
Understand, interpret, and provide rationale for academic/student services, supporting policies, and procedures to students, parents, faculty, and staff, including a clear understanding of and adherence toFERPA /Title IX/other regulatory Federal and State policies. Support management in troubleshooting complexissues.
Support identification of at-risk students and provide support, guidance, and referral to appropriate staff and units on campus and abroad.
Serve on emergency response team as needed. Train group flight leaders, work with travel agent to book and monitor group flights.Admissions Processing:
Review and evaluate applications, and make admissions decisions for assigned programs. Communicate with students until applications are complete regarding upcoming deadlines and important program information.
Effectively communicate with staff and faculty in Syracuse and Abroad re:
important issues involving students. admissions or student services. Interface with appropriate SU offices (ie Registrar, Bursar) and academic advisors to ensure coordination and accurate transfer of information.
Manage Visa Process:
Facilitate and advise students re: visa application process and process student visa applications (including researching visa requirements for students of various non-US citizenships).Identify students who need visas, research visa requirements for each destination, create student visa packets, facilitate, and advise students regarding the visa application process.
Serve as department liaison to foreign consulate of assigned program country; keep up-to-date on changes in visa process. Provide up-to-date information on visas and program policies for inclusion on website, printed materials, etc. Effectively communicate with staff and faculty in Syr and abroad regarding important issues involving students, admissions, and student services. Interfaace with appropriate SU offices (ie Registrar, Bursar) and academic advisors to ensure coordination and accurate transfer of information. Send out and collect registration information. Post program fees to students' bursar accounts.Data Management and Reporting:
Process post-acceptance materials for students and manage student data using Syr Abroad database (OrangeAbroad). Stay up-to-date on applicable data management software and tools. Support unit enrollment objectives through app/other data reporting to upper level management.
Campus Engagement and Recruitment:
Working with Campus Engagement and Communications Managers, participate in on-campus recruitment and promotion efforts, including organizing and delivering on-campus information sessions, and class and panel presentations.
Support off-campus promotional and recruitment efforts as needed, including but not limited to, participation in study abroad fairs, liaising with partner institution staff, presenting at education abroad conferences, etc.
Program Management & Development:
Serve as key contact for portfolio of programs, responsible for supporting effective communication and information flow among relevant Syracuse Abroad staff (program advisors, academic team, budget office, staff abroad), campus partners (academic advisors, faculty, staff) and study abroad office staff at partner colleges and universities across the U.S.
Support program development and process building by collecting feedback from students/parents and staff/faculty abroad, sharing concerns and suggestions for improvement, contributing expertise and recommendations regarding portfolio of programs through continuous sharing and learning opportunities, and by serving on specific taskforces as relevant.
Other duties as assigned.Physical Requirements
Tools/Equipment
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit.
Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City.
The metro-area population totals approximately 500,000.The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues.
Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO StatementSyracuse University is an equal-opportunity, affirmative-action institution.
The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.
This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs.
After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today.
The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus CommunitySyracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview.
The University community recognizes and values the many similarities and differences among individuals and groups.At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities.
To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Required fields are indicated with an asterisk (*).Syracuse University HR Recruiter
Virtual Career Fair (via NYS Department of Labor)
SUNY EOC (Equal Opportunity Center)
Women's Opportunity Center
Jubilee Homes
Syracuse Northeast Community Center
Interfaith Works
JobPlus
Chronicle of Higher Education
HERC (HERC Higher Ed Recruitment Consortium)
(Diverse Issues in Higher Education website)
LinkedIn Job Posting
Job Fair
Search Firm
Referred by an SU Employee
Other