- Monitoring and reacting to patient feedback
- Monitoring the flow of patients and directing as appropriate
- Answering and attending to all telephone calls in a timely manner
- Responding to queries in accordance with the privacy policy
- Having a breadth of service knowledge to respond to patient queries
- Providing support to Physicians and other internal customers, as required
- Assist with patient questions regarding billing and insurance payments
- Maintenance and improvement of the patients' waiting room
- Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
- Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
- Scheduling Physician appointments with regard to availability & appropriate timeframes
- Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
- Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
- Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
- Ensuring all documentation and correspondence required for the consultations appointment is registered
- Creating referring doctor records as required
- Following up on referrals
- Document management
- Adhere to the policies and procedures as documented in the work instruction manual and as directed
- Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
- General administrative and patient support duties, e.g. document management, report generation
- Patients
- Physicians both internal and external
- Patient Services teams
- Financial Counsellors
- Radiation Therapists
- Center Lead
- Regional Lead
- Quality
- External vendors
- High School Diploma or equivalent
- Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
- Handle and resolve urgent matters and time critical medical appointments
- Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work effectively both independently and in a team environment.
- Knowledge of patient billing systems and related funding mechanisms.
- Ability to use clinical administration systems, as well as Microsoft Office software
- Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
- Flexible approach to work
- Travel as required to other centers
- Lifting up to 11 lbs occasionally floor to waist height, <7 waist to shoulder occasionally
- Frequent forward reaching, fine motor control (hand and arm)
- Sitting for up to 30mins at a time
- Occasional standing and walking
- Occasional bending and squatting
- Rare pushing and pulling to assist with a patient transfer
-
Customer Service Specialist
1 week ago
Spectra Gutter Systems Fort Myers, United StatesOur Company's Story: · Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our ...
-
Family Support Services Specialist
2 weeks ago
Lutheran Services Florida Fort Myers, United States Full timeLutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . · LSF is looking for a talented Family Support Services Specialist who wants to make an impact in the lives of children and families. · Hours include even ...
-
Guest Service Specialist
1 week ago
Mister Carwash Fort Myers, United StatesWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...
-
Customer Service Specialist
2 weeks ago
Express Employment Professionals Fort Myers, United StatesJob Description · Job DescriptionExpress Employment Professionals is teaming up with a wellness supplement company that is seeking a dedicated Customer Service Representative who will primarily focus on processing orders and ensuring timely and accurate shipment of products to ou ...
-
Customer Service Specialist
3 days ago
Lee County, FL Fort Myers, United StatesSalary: $ $30.58 Hourly · Location : Fort Myers, FL · Job Type: Temp 81 w/FRS & MED (30+ hours) · Job Number: 07025KI · Department: Transit · Opening Date: 03/26/2024 · Closing Date: 6/23/2024 11:30 AM Eastern · Description · The starting rate for this position is $16.50/h ...
-
Patient Financial Services Specialist
2 days ago
Radiology Regional Center Fort Myers, United StatesApply · Job Type · Full-time · Description · Now Hiring - Patient Financial Services Specialist · Location: Fort Myers, FL - On-site (3680 Broadway) · Radiology Regional is one of the largest physician-driven diagnostic imaging providers, with 13 imaging centers, in Southwest Flo ...
-
Business Service Workflow Specialist
2 weeks ago
Millennium Physician Group Fort Myers, United StatesJob Description · Job DescriptionBUSINESS SERVICES WORKFLOW SPECIALIST · FULL TIME · FORT MYERS, FL · Millennium Physician Group is seeking to hire a full-time/Business Services Workflow Specialist to join our Business Services Team in the Fort Myers, FL, area. We are looking fo ...
-
Leeway Customer Service Specialist
2 days ago
Lee County, FL Fort Myers, United StatesSalary: $ $18.50 Hourly · Location : Fort Myers, FL · Job Type: Full-Time Regular · Job Number: 07031PE · Department: D O T Tolls · Opening Date: 04/12/2024 · Closing Date: 6/23/2024 11:59 PM Eastern · Description · This position provides service to Lee County Pay-by-Plat ...
-
Housing Specialist I-Homeless Services
1 week ago
Society of St. Vincent De Paul South Pinellas Ft Myers, United StatesThe Housing Specialist I shall provide direct services to enable eligible clients to locate affordable, safe and sanitary housing. The Housing Specialist will network with property owners, managers of housing units, and maintain a list of landlords t Housing, Specialist, Diversit ...
-
senior human services program specialist
6 days ago
State of Florida Fort Myers, United StatesRequisition No: Agency: Agency for Health Care Administration Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST Pay Plan: Career Service Position Number: Salary: $1,551.96 Biweekly Posting Closing Date: 06/20/2024 Tot Specialist, Program, Health, Healthcare · ...
-
senior human services program specialist
1 week ago
State of Florida Fort Myers, United StatesRequisition No: Agency: Agency for Health Care Administration Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST Pay Plan: Career Service Position Number: Salary: $1,551.96 Biweekly Posting Closing Date: 06/18/2024 Tot Specialist, Program, Health, Healthcare · ...
-
Housing Specialist I-Homeless Services
1 day ago
SOCIETY OF ST VINCENT DE PAUL SOUTH PINELLAS INC Fort Myers, United StatesMISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.SUMMARY: The Housing Specialist I shall provide direct services to enable eligible clients to locate affordable, safe and sa ...
-
American Oncology Management Company Fort Myers, United StatesLocation: · Work At Home Pay Range: · $ $27.86 RESPONSIBILITIES: · Subject matter expert and trainer on transition issues related to front desk operations of clinic. Support staff transitioning to a new organization, and act as an advocate for change of necessary policies. To ...
-
senior human services program specialist
6 days ago
State of Florida Fort Myers, United StatesRequisition No: · Agency: Agency for Health Care Administration · Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST · Pay Plan: Career Service · Position Number: · Salary: $1,551.96 Biweekly · Posting Closing Date: 06/20/2024 · Total Compensation Estimator Tool · Ag ...
-
senior human services program specialist
1 week ago
My Florida Corp Defunct Fort Myers, United StatesSENIOR HUMAN SERVICES PROGRAM SPECIALIST · Date: Jun 4, 2024 · Location: · FT MYERS, FL, US, 33901 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) . · Requisition No: 830548 · Agency: Agency for Health Care Administration ...
-
Specialist, Research Engagement Services I
3 weeks ago
AA2IT Fort Myers, United StatesTitle - Research Support Specialist · Location - Fully Remote (must be in commuting distance to an office in Irving, TX or Fort Myers, FL) · Duration - 12+ months · Hours - 11 AM to 8 PM Monday through Friday · Pay Rate - $18/hr · Job Summary - · The primary responsibility of the ...
-
senior human services program specialist
1 week ago
State of Florida Fort Myers, United StatesRequisition No: · Agency: Agency for Health Care Administration · Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST · Pay Plan: Career Service · Position Number: · Salary: $1,551.96 Biweekly · Posting Closing Date: 06/18/2024 · Total Compensation Estimator Tool · Ag ...
-
Lutheran Services Florida Fort Myers, United States Part timeLutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.LSF is looking for a talented Family Support Services Specialist- Part Timewho wants to make an impact in the lives of children and families.This is a part ...
-
Customer Service Specialist
2 weeks ago
Express Employment Professionals Fort Myers, United StatesJob Description Job Description Express Employment Professionals is teaming up with a wellness supplement company that is seeking a dedicated Customer Service Representative who will primarily focus on processing orders and ensuring timely and accurate shipment of products to our ...
-
Customer Service Specialist
1 week ago
DICK'S Sporting Goods Fort Myers, United StatesAt **DICK'S Sporting Goods**, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and divers ...
Patient Services Specialist - Fort Myers, United States - GenesisCare
Description
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Join the team with a Monday, Wednesday, and Friday schedule supporting our dynamic patient care team.
Role Summary:
As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients.
Reporting lines:
The Patient Services Specialist will report directly to the Center Lead, Senior Patient Services Specialist or Office/ Practice Administrator. The Patient Services Specialist will not have any direct reports. Reporting lines and direct reports may change from time to time in line with the requirements of the role.
Your key responsibilities:
As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
Customer Service
You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
Your key working relationships:
As the Patient Services Specialist, you need to develop strong relationships with the following internal parties:
Minimum Physical Capabilities:
In order to be able to perform normal duties in the Patient Services Specialist role, the worker must be able to perform all of the following physical capabilities:
About GenesisCare:
Across the world, we have more than 440 centers offering the latest treatments and technologies that have been proven to help patients achieve the best possible outcomes.
Our purpose is to design care experiences that get the best possible life outcomes.
Our goal is to deliver exceptional treatment and care in a way that enhances every aspect of a person's cancer journey.
Joining the GenesisCare team means a commitment to seeing and doing things differently.People centricity is at the heart of what we do-whether that person is a patient, a referring doctor, a partner, or someone in our team.
We aim to build a culture of 'care' that is patient focused and performance driven.GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.
Please be vigilant of online scams impersonating GenesisCare. Please note that we will only contact qualified applicants via an official GenesisCare email account ending in or via an official Workday email ending in
#LI-AS1
GenesisCare is an Equal Opportunity Employer.