- Lead Operations and Customer Success team for Clearbox Source
- Lead the customer rollout and onboarding to new functionality for Clearbox Source
- Ensure the customer success team is able to respond to new requests from customers in a timely manner with a high level of professionalism and attentiveness.
- Work with COO, Customer Success team on customer account management.
- Lead onboarding and training of new Clearbox Source customers and their users.
- Work with engineering team to document, prioritize, test and deploy new product features and functionality.
- Work with Marketing and Business Development teams create and manage content for onboarding new cities and promoting best practices, success stories, case studies and capturing testimonials of our impact on our government partners.
- Anything else you want to do that helps us grow
- Experience in customer success, account management, operations, or market research a plus.
- Previous supervisory experience a plus
- Desire to build or expand accounts and processes.
- Comfortable working with and organizing data.
- High organizational skills and attention to detail
- Comfortable with new technology and technology concepts
- Presentation, writing and speaking skills.
- Curiosity for the future of cities and the use of technology to deliver a better quality of life.
- Experience working with or in state and local government is a plus.
- Knowledge of or experience in sourcing and procurement processes is a plus.
- Comfortable with pace and change of startup and small/growth business.
- Position located in Chicago, IL with potentially some travel; Position is hybrid. We are generally in the office a few days a week or as needed for training/meeting etc.
- Medical, Dental, Vision Benefits
- 401k Program with Company Matching
- Flexible Paid Time Off Program
- Salary, Bonus and Equity
- Our office is on 444 West Lake St, Chicago IL, This building is conveniently across the street from two Metra train stations, is an easy walk to multiple CTA Trains and the highway for commuters. Amenities include gym, tenant lounge, office snacks/drinks, team outing and happy hours etc.
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Operations and Customer Success Lead - Chicago, United States - Marketplace
Description
Company Description
's mission is to improve local communities by helping local governments be more efficient and responsive using technology solutions. helps governments source, validate and procure technology products and services, saving them time, resources and money while getting to decisions faster and with less risk. We are building a robust technology and AI driven solution to help governments get the data they need to make informed purchasing decisions.
Our team is growing, and we are looking for entrepreneurial individuals to help drive the future of and this industry. We are looking for team members that embrace the change to build their role and path within the company. We want problem solvers that are comfortable with taking responsibility both for results and the process to achieve them
Role Description- Operations and Customer Success Lead
As our operations, account and customer success teams grow and change, we need a leader to steer the operations team and our SaaS subscription product, Clearbox Source. A key component of the role will be to lead the Source team as new functionality is deployed to help build the new process, ensure our customers continue to receive excellent service and help drive efficiencies in customer delivery and success.
Additionally, this role will work with our Clearbox Source customers and engineering team to maximize use of the product and identify opportunities for new functionality. As the full suite of the product comes online, this role will continue to grow with a mix of delivery operations, customer success, account management and product leadership, based on the skills and desire to shape the role. This is a unique opportunity to touch multiple areas of the business, building both and your skills.
Key Responsibilities:
Position Requirement:
Addition Employee Benefits at
How to Apply
If you are interested, please apply via LinkedIn job posting. Please attach your resume to your application and feel free to also include a cover letter with an overview on why you are interested in That helps us bring your resume to life. Please email with any questions.
